Just got permanent banned yesterday, Appealled and recieved 72 hours suspended

Yesterday i got banned when using Honorbuddy in BG. Here is the message

***NOTICE OF LICENSE TERMINATION***

Account: WOW1
Offense: Use of Bots or Third-Party Automation Software

Blizzard has terminated this World of Warcraft license after identifying the usage of bots or other cheat software.

After few hours thinking, i decided to write a ticket to appeal and hoped that they will change my status. But what i have to write now? After concerned many reasons that i could use to explain to them and i decided that accept the fact and asking them for reduced punishment would be the best way in this situation. Here is my ticket.

Account Penalty - Appeal

Dear Blizzard Customer Support,
Today, my WoW account was banned because of using third-party program. Before i describe my appeal, i am so sorry when i have to tell the truth that i did used the third-party software in order to help me doing some daily quests.
I know it was wrong and it was only the 2nd time i used it ( i received this software from my friend who actually left the game 3 days ago ). I also realize that how stupid i am when i used it because i violated seriously the rules and created bad effects to other people. One more time i want to say apology to: Blizzard, WoW staffs who bring to me the greatest game i have ever played and all players who were directly or indirectly influenced by my stupid work. I don't want to say something lie or explain about what i have done because i know that doesn't mean anything therefore i have told you all the truth and my only hope now is that you can reconsider my situation and reduce the penalty from banned permanently to 72 hours suspended and last warning. I feel so sorry about what i have done to you and other players, it will be my big lesson and experience. I will never cheat while playing game in the future not only WoW but also others. The chance for my account is reviewed and changed the punishment is very small ( i don't want to say that it is impossible ) but i still hope and keep hoping more. If my appeal isn't approved and i have to stop WoW, i want to say the last thank to all of you guys who create and bring to me the best game and a lot of emotions. I feel so upset and embarrassed when have to leave WoW in this way.
Finally, good luck to blizzard and looking forward to having a good news from you. Thanks !!!

And today i received response from Blizz

Greetings,

Thank you for your follow-up contact. An additional review of the previously communicated action taken against the World of Warcraft account WoW1 has been completed. Unfortunately, we have confirmed our initial findings. However, the penalty has been adjusted to a 72 hour suspension, with Final Warning notice. Should any further penalties be applied to this account in the future, they will likely lead to permanent closure.

Thx god, they did listen to me. I share my case here in order to help people find a way to appeal their bans. Hope it will be helpful. Cheer!!!!

 

So my account was banned the other day and I used your message but changed dailies to farming gold to help gear my character and they changed it to a 48 hour ban!! Thank you so much for your message!!!

 

thanks for this ^ i will use this in the future if need be!