Authentication Failed

Hi there, I just bought the Honorbuddy 3 day trial but when I try and open up the program and input my key it is telling me "Authentication Failed". I've attached a log below.

EDIT: I've tried uninstalling and reinstalling HonorBuddy and I've tried resetting my hosts file to no avail.

 

are you sure the key your trying to use is the same one listed on the buddyauth website? are you sure theres no spaces before or after your key?

if your sure, try flushing your dns
Flush DNS - What's My DNS?

reset your host file back to default.
How to Reset Hosts File to Default in Windows XP, Vista, 7 and 8? - Tweaking with Vishal

and try power cycling your home router.

 

I've tried all three and neither of them work.

 

when you log into the buddyauth website is your key listed? and what does it say under status?

 

Yes, my key is listed and it says that it is unused/inactive

 

that means you've NEVER been able to connect to the auth server with that key.

are you sure your host file is clean and reset, and your home router has port 5031 open and your software firewall solution has honorbuddy allowed?

 

Yeah, this is my first time connecting. I'm sure about the hosts file and my firewall but I'm on my university's ethernet connection and I can't open and close ports.

 

there you go, chances are its your university thats causing the connection issue.

 

So what should I do then?

 

Ok I PM'd you. Since my key isn't active yet though is time running out on it?