Well i got hacked about 3 weeks ago(keylogger) and thought i rid myself of the problem using my current anti-viral. got all my gear back and about 10k from random stuff he left on the account. but 3 days ago i logged on to find out there was an authenticator on my account and it was hijacked again. i know its my fault and everything no need to rub it in. but i called blizz and they said they removed the authenticator and whilst on the phone i got an email saying my account was closed, i asked him about it and he said give it about 12 hours and it should be removed and just to open an in-game ticket and i would get my gear and gold back. 3 days later still banned... any idea as to why? any help or advice would be appreciated. oh and i have my own authenticator on it now too so it wont happen again!
best thing to do is call them and have them manually take the thing off of your acct... but only after you have solved the infection! if you can't find it... well, reformat. MSE, Malwarebytes, Spybot S&D are all great tools. I hear Avast is good too.
forgot to mention i already have it removed lol malware bites got it for me. so i should just call them?
yeah let them know that malwarebytes took out xxxx.xxx whatever it is and you're good to go. they should be able to do it over the phone
