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    • Help,the HearthBuddy close itself

    Discussion in 'Hearthbuddy Support' started by yuzhiyou, Dec 19, 2015.

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    1. yuzhiyou

      yuzhiyou New Member

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      yuzhiyou, Dec 19, 2015
      #1
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      are you sharing your key?
       
      Tony, Dec 20, 2015
      #2
    3. yuzhiyou

      yuzhiyou New Member

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      I don't know,I just bought the key yesterday..
       
      yuzhiyou, Dec 20, 2015
      #3
    4. yuzhiyou

      yuzhiyou New Member

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      I have uploaded the log,it said
      "2015-12-19 16:25:25,965 [11] ERROR CustomLogger (null) - Authentication Server Response: Session with specified sid does not exist in NorthAmerica region.
      2015-12-19 16:25:25,966 [11] ERROR CustomLogger (null) - Connection: Connecting to NorthAmerica (192.99.20.72)
      2015-12-19 16:25:25,966 [11] ERROR CustomLogger (null) - SID: 7370aa6c3b8b43928455dbedb3f6cdf9f828739c86c9ef14c007ce2644494412"


      TAT
       
      yuzhiyou, Dec 20, 2015
      #4
    5. Tony

      Tony "The Bee" Staff Member Moderator

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      why are you changing regions?

      where are you from?
       
      Tony, Dec 20, 2015
      #5
    6. yuzhiyou

      yuzhiyou New Member

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      I'm from China,no matter which region I chose,it could close itself..
       
      yuzhiyou, Dec 20, 2015
      #6
    7. Tony

      Tony "The Bee" Staff Member Moderator

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      clear your Hb settings folder and choose Best Latency
       
      Tony, Dec 20, 2015
      #7
    8. liuchang8am

      liuchang8am New Member

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      Exactly the same error, logs attached. Tried clear Hb settings and choose Best Latency, doesn't work. It still reports the same error after about 10min of game. Please help. View attachment Logs.zip
       
      liuchang8am, Dec 21, 2015
      #8
    9. Tony

      Tony "The Bee" Staff Member Moderator

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      open your own thread plz
       
      Tony, Dec 21, 2015
      #9

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