Checking for Buddy Store products. This may take a while. is just stuck. HELP HELP

So, every time i log into honorbuddy it recognised my character, but in the bottom it just says Checking for Buddy Store products. This may take a while. Now, i have tried to google it, but it that just says that i should go to my buddy store and disable them all, however it does not give me this option, as the button is just gray....... What to do?

 

Hi, Jonasovich, and welcome aboard.

Please show us a log of the event, and let's have a look.

Ref: [Guide] How to attach your log​

cheers,
chinajade

 

I've attached the logs for just recently, hope its the right ones
Thanks for the quick reply

Cheers, Jonas

 

Hi again, Jonasovich, and thanks for the log.

You've got Honorbuddy mis-installed. You've installed it to the root of the F:/ drive. This won't work, it needs to be in a sub-directory, like F:/Honorbuddy/, instead.

Please do a 'clean install' of Honorbuddy by following the instructions here:

Honorbuddy:HelpDesk:"Clean installing" Honorbuddy​

If no joy after the 'clean install', show us a fresh log, please.

cheers,
chinajade

 

Did the reinstall in a new folder, still no success, i have attached the new logs

 

Hi again, Jonasovich,

Thanks for the fresh log. This article will guide you through the next step of obtaining (or repairing) the needed dependencies:

BosslandGmbH:HelpDesk:Missing Dependencies​

cheers,
chinajade

 

The manual guide did the job, thank you very much for the good service

-Jonas

 

Would you be able to help me?

Mine is stuck at "Checking for Buddy Store Products. This may take a while.

Ive uninstalled everything and did the clean install and still doesnt work.