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  • 【e大求助!!!】hb商店购买了插件没反应

    Discussion in '中文综合讨论区' started by gongwenkai, Sep 20, 2016.

    1. gongwenkai

      gongwenkai New Member

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      E大,我朋友给了我一个hb插件的链接,我购买成功后 也收到了支付的订单邮件,可是我重新登录hb还是没有显示我的新插件!!!
      我后来又到hb商店看了下 那个插件现在涨价。。。跟我付款的那个页面的价格不同。
      请问现在怎么办。。。
       
    2. EricPhone

      EricPhone Moderator Moderator

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      你可以登录商城下面连接查询你已购买的商品
      Buddy Store
      你之前购买的连接是哪个?
       
    3. gongwenkai

      gongwenkai New Member

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      我在查询里面没看到我买的插件 我购买的连接是这个

      显示的是我朋友的账号 然后我把账号改成我的 付款的 问题是现在我从商店主页上进入价格就跟这个连接给的价格不一样…
       
      Last edited by a moderator: Sep 20, 2016
    4. EricPhone

      EricPhone Moderator Moderator

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      你在我看给你的那个连接是否看到已购买的产品里有这个插件?
      如果无法看到你可以将你的交易信息和问题发用买key邮箱发邮件到
      Code:
      support@thebuddyforum.com
      联系客服查询处理
      按理你这样购买是不成功的,因为没有从商城页面跳转,购买完成也不会完成商城的返回跳转
       
      Last edited: Sep 20, 2016
    5. gongwenkai

      gongwenkai New Member

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      可是我的付款的订单号已经邮件发给我了…
      给你看订单邮件?
       
    6. gongwenkai

      gongwenkai New Member

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      我在商店里看不到我购买的 只有我刚刚选择的试用模式
       
    7. EricPhone

      EricPhone Moderator Moderator

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      发给我没用,你可以联系邮箱客服进行查询,估计是要取消进行退款的,你以后不要使用别人的连接来购买了,用你自己的帐号登录进去商城在商城打开购买
       
    8. gongwenkai

      gongwenkai New Member

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      好的 感谢e大 。已经联系客服了。就是他们回复比较慢而已。
       

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