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    Discussion in 'Honorbuddy Support' started by spawnpl, Oct 26, 2016.

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    1. spawnpl

      spawnpl New Member

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      I just bought one month and already received my key. When I tried attaching my key in buddyauth it says its already claimed, also my email is different in buddyauth than what I used to purchase key using Paypal.
       
    2. spawnpl

      spawnpl New Member

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      My bought routines aren't showing up in honorbuddy.
       
    3. speshulk926

      speshulk926 Community Developer

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      Where did you buy it? From here or 3rd party?

      This has nothing to do with OP.
       
    4. spawnpl

      spawnpl New Member

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      From here, I received my key along with the invoice on my paypal email. I have my buddyforum and buddyauth account is on another email address.
       
    5. spawnpl

      spawnpl New Member

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      The key I received, when I try attach the key in buddyauth, it says its been already claimed.
       
    6. speshulk926

      speshulk926 Community Developer

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      You still didn't answer the question.

       
    7. spawnpl

      spawnpl New Member

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      From this website.
       
    8. Tony

      Tony "The Bee" Staff Member Moderator

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    9. spawnpl

      spawnpl New Member

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      I contacted support and the problem still hasn't been resolved. How long does it usually take to hear from the support team.
       
    10. spawnpl

      spawnpl New Member

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      Anyone able to help me, this is very frustrating.
       
    11. frosticus

      frosticus Community Developer

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      buddyteam might be on a different time zone than you. what is daytime where you live might be night time for buddystaff. also remember they service many, many clients. i realize it seems like a long time, but give them 24-48 hours to resolve your issue.
       
    12. BotOperator

      BotOperator Well-Known Member

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      I am sorry but forum support can't help with payment or key related issues. Please use the email address Tony gave you for all future communication about this issue.
       
    13. Tony

      Tony "The Bee" Staff Member Moderator

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      up to 24 hours
       
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