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    • Key entered is a not an Honorbuddy Key

    Discussion in 'Honorbuddy Support' started by dyer678, Jan 28, 2017.

    1. dyer678

      dyer678 Member

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      I had several HB keys merged into a single login, a couple of them are now expired due to the lifetime change. One of which, is still valid until 2018. I am unable to login to HB with this key. HB says "The key entered is not an Honorbuddy key."

      When I click on the Keys page on the Buddy Auth Portal, the key type is "Merged."

      Can you please assist?
       
      dyer678, Jan 28, 2017
      #1
    2. ZoneHunter

      ZoneHunter Member

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      First understand if the lifetime key has time left on it then it has to be unmerged. you need to email support@thebuddyforum.com in order to have this done.
       
      ZoneHunter, Jan 28, 2017
      #2
    3. nooblet

      nooblet Active Member

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      Just noticed this myself. Some say i've got 770 days left though. Not sure if this is right or not
       
      nooblet, Jan 29, 2017
      #3
    4. Aion

      Aion Well-Known Member Buddy Store Developer

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      As ZoneHunter suggested, you have to mail support@thebuddyforum.com and request these active merged keys to gets unmerged. Because initially they were merged to your oldest lifetimes, which have already expired.
       
      Aion, Jan 29, 2017
      #4
    5. dyer678

      dyer678 Member

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      Roger, I've sent the request now. Thanks for the advice. Cheers!
       
      dyer678, Jan 29, 2017
      #5
    6. Tony

      Tony "The Bee" Staff Member Moderator

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      we will check it asap!
       
      Tony, Jan 29, 2017
      #6
    7. dyer678

      dyer678 Member

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      Any chance of a status update on this?
       
      dyer678, Jan 30, 2017
      #7
    8. Tony

      Tony "The Bee" Staff Member Moderator

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      you will get the updates via email, forums can't help you on this
       
      Tony, Jan 31, 2017
      #8
    9. Sonnenglanz

      Sonnenglanz New Member

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      Hello I play from switzerland. I have the most recent vision,

      I bought today by paypal 1 year license, but no key get .. reason

      Bossland GmbH <https://honorbuddy.myshopify.com>
      Order # 45786

      Your order has been canceled

      Order # 45786 was canceled and your payment has been voided.

      Refunded items

      They could tell me why it does not work .. have they problems -or ?? Best regards
       
      Sonnenglanz, Jan 31, 2017
      #9
    10. Tony

      Tony "The Bee" Staff Member Moderator

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      Tony, Jan 31, 2017
      #10

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