How do we get someone other than Joro to provide support

Seriously, I am not getting anywhere with circle talk from him, much less a reply.

Request ##163274

All I want is to transfer my paid routines from the buddy store from my Lifetime key (that is no longer a lifetime key) to the new key I purchased.

Cant imagine how hard this is...really?

 

Pretty sure he's the only guy that could do something like that.

I have no clue tho.

Many lifetime keys were stolen, and they have a strict policy on proving you own both associated email accounts.

 

I've sent emails from both accounts. Its like playing ring around the rosie with myself.....I cant provide him with the store order since I deleted all emails associated with the email address the store login (which is the one im using to communicate with him). I've sent a screenshot but how can I give him information his own website does not provide detailed confirm, just the product purchased.

 

Oh that's a little lame. You would assume that once ownership between accounts is confirmed, transferring existing licenses (products) should be relatively easy.

I wish I could help.

Generally they have, albeit lame, valid reasons.

For most people in CS I feel like they are really limited in their power / what they can do. And when things are outside of the original process it gets complicated.

I would just keep pushing and politely complaining. I know it's hard to not get upset

Maybe Send 2 emails, 1 from each. With the same subject "Merge XcustomernameX", detailing account info

IDK just talking out loud. Best of luck

 

The way you explain your issue, makes me believe you do not clearly understand how the system is working.

The buddy store products, you have previously obtained are not bound to your Honorbuddy key, being it old lifetime or new yearly one etc.

They are bound to your Buddyauth account. Once you purchase (or have purchased in the past with the lifetimers) Honorbuddy keys, you need to bound them to the Buddyauth account as well, or the system automatically bind them to the email, you are buying from (which probably defer from the old one)

So, from my own experience with the support, they need to confirm the ownership on the initial Buddyauth account, including access to the account's original email address.

Without the original email on the buddyauth, its quite harder.

And you need to clearly explain them, what you are going to do, while having the above into the account.

Good luck.

 

I had the same type of problem and Tony fixed it for me very quickly...

Tony took care of the account merge to my other email address with very little delay after back and forth several times with Joro. Thanks again Tony. =)