hey there... sorry I've been on the phone with Dell and Blizzard most of the day trying to fix this and nothing has helped

They both said what I'm probably going to have to reformat it. This is my DxDiag. Right now I'm able to play in Dx11 but I can't play in DX9 without my comp freezing/lagging. It's really weird because my computer just looks like it is majorly lagging until it freezes and I have to hard restart it. I also have the "msinfo" report if anyone can read that. And as for the temp, I have a cooling pad underneath my laptop and can fully run the Furmark burnit test without getting above 85C. Even though it's pretty hot, it's not what's causing the crashes. What were you talking about battler? I'm just worried about getting my game to run in DX9 hehe for obvious reasons.