Dell Failure....

So on the 12th of June I recently ordered a Alienware area 51 ALX. It is now the 22nd of June so I decided to give them a call to see why the computer I ordered hasn't come yet. I was told over the phone when I ordered it that it was going to take at least 7 days to build. That wasn't the official problem but then the person on the phone (not the happiest person that works for dell) told me that it was going to be delayed because they did not have the parts in the factory and it will be done the 30th. He was extremely kind to update my shipping to 1 day even though I already bought one day shipping( no I was not refunded). For around 4 grand on a computer I can easily say no it was not worth it.

 

That is what happens when you buy a pre-built branded system, next time use the money on parts and build your own for a fraction of the cost

 

Amen. I had similar problems with Acer a few years back.

 

I dont know anything about computers in the insides, only reason i didnt build the computer online. The alienware case is sick im not gonna lie.

 

I want an M11. Little bastards are cool.

 

4 grand!!! are you on crack? Should have just gotten an Asus gaming series.

 

Yep. The M11X looks very sexy. Once I get comfortable with my new mortgage repayments, I will be getting one. Good value too it seems.

 

http://www.asus.com/product.aspx?P_ID=2zMfr955ALh3EoZJ&templete=2

No thank you!

 

I feel your pain, I actually refuse to deal with Dell as their customer service alone has gotten so bad over the past few years its unbelieveable. I am working on a project that the person that brought me in had already promised Dell computers to his client so we were stuck with them. And sure enough its been one night mare after another. We ordered a $6k server that was suppose to include SBS installed... instead they gave us our OL information for the client and said to download it all from there (with other server based software from MS). Well the OS was not available to download so after speaking with MS directly they said they haven't offered OS to be downloaded like that in almost 3 years. So after speaking with dell the next morning their "fix" was giving us access to their TechNet account to download the OS Software directly. MS offered to send us the Media over night but due to the date we couldn't get it for a couple days (weekends suck). Not to mention them selling software stating it would work without any additional software, only to find out we would have to buy upgraded versions of software they sold us (adding to the cost).

Then after we received our order of 15 desktops it included Windows 7 Home instead of the 7 Pro like i told them. They wouldn't do the simple fix of swaping out our 7 Home licenses with the Pro.. instead they made us send back all 15 desktops only to trn around and configure 15 new desktops with Pro on them.

Then after ordering 2 laptops also, specifically requesting actually "MEDIA disc'" for 2 different versions of MS Offfice (Pro and Home/Business) they verified that yes we would get the media with the laptops. Well sure enough 1 laptop that had pro was nothing more then the Office 2010 starter and they gave us a piece of paper with the codes to activate/download the Pro 2010. The second laptop didn't even have any version of office installed on it. Again, after contacting them their immediate fix was "we have forwarded this to our license department".

So now, 3 weeks later and $25k in hardware/software, the project had to be extended another 1 weeks due to the equipment/software screw ups.

I told the guy who brought me in that I refuse to work on any project that is using Dell for the new equipment.

When I spoke with another Dell rep about a custom desktop config with an i7 980x in it.. and told him i was getting a quote from HP for $2700, he stated I was lieing cause dell couldnt' sell me the 24gig ram for less then 2700. I told him well thats all she wrote and would never do business with him again. I got directed to his supervisor who i issued a very strong complaint with how his "agent" was telling the customers they were lier's. He stated he was going to see about getting me a better quote. But I know i'll never hear from them again on that matter.

Needless to say.. Dell REALLY has gone downhill fast. They use to be #1 over all but honestly, the only thing keeping them alive right now is their Name... reminds me of the days when Zeos was one of the best brands out there before gateway.. and then well you get the picture..

 

Not gonna get any sympathy from me when you spent a metric shit ton on a PC. You don't know how to build one? LEARN! Save yourselve, I don't know, two grand in the process easily. I spent 850 on parts recently... sure I recycled a few other things, but I got a whip-ass CPU, motherboard, memory, and a damned good video card. Even if you spend 3x what I did, you'd get a ridiculous PC.

 

I didn't ask for sympathy, i'm trying to save other people for the future. Not everyone wants to build a computer.

 

Alienware is the biggest rip off computer brand in existence.

 

I guess you can say that, but its dell that ruined them. Alienware use to be well off on there own. Now dell put their wonderful business ethics into play. If i never called into dell to say wtf where is my computer, they wouldn't even have told me it was delayed.

 

And also the guy that sold me the computer over the phone got fired.

 

Yeah i built my own desktop too but if you want a labtop that looks cool a dell alienware is good.

 

Loool i was made for this thread, I work for Alienware (Dell) and I in fact own an M11x revision 2

And guys, the Alienware systems are great, overpriced, maybe, but you get what you pay for, the support and the technical staff is great.

Even a Mercedes needs to go to the shop every now and then.

 

Yes and being a former of a mercedes benz, i know for a fact that their technical staff is amazing. Wanna explain to me why I was never emailed for my computer about it coming the 30th of this month rather then when they told me it was going to be here?

 

To be completely honest with you, one part of the operation is based in India, more specifically the customer service side (majorly handled by dell employees) and they take care of such things, i'm on the technical side (Old school Alienware employee, before the merge) so I cant really answer your question.

 

I vote Malakai and I become best of friends, so I may one day steal his laptop! I love being off-topic! Anyways, how about that weather, eh?

 

Or use my employee discount? *hint*