Just Fix It

I've been a member of this service for a very long time, and a very happy one at that.

I'm aware that recently a host of issues have arose with the operational side of this product. I've seen many members both user and staff alike do their very best to offer solutions to the problems that we currently have. All of them to no avail.

I've seen some people directly connected with the service point out that the actual software is functioning normally but that the servers are failing. This is of no consolation.

I've seen other post about how the service is not working and complain that they are paying for a non-functioning product. I've watched as hordes of blindly loyal people have risen to defend a service which should be held accountable for its failures. While you're all berating people for questioning as to why they are paying for a non-working service and telling them that their money should constitute some downtime or that they need to expect the service to be non functioning for some undetermined amount of time because a new expansion came out, no real fixes are being implemented, we have been told that the service was downed by a serious internal user error, and that the fix has no definitive time frame. If your internet service provided began to work intermittently over the next week, you would all be calling their support number day and night to get it fixed, lauding how you pay for the service and it should work. The same is true here.

All that aside. I want no internet "war" or to see some large battle of people from varying age groups, backgrounds, geographical locations, and academic status begin to throw words at each other to see who is superior. If you choose to respond to this message with that intent, then you do nothing but delay the outcome we all desire.

The point of this post is to tell those in charge at this service. Just fix it already.

Before the inexperienced and delusional pseudo-connected to the service groups begin to tell me how impossible that is, let me stop you. I don't care about them not begin able to find workers that will put in weekends. I don't care about the circumstances that caused the issue. I don't care about how hard it is to fix. And if any of you had any sense of how business works, after the time you've waited, neither should you.

I'll return to my previous analogy. If you lost your internet connection you would be uninterested in excuses from your provider such as, "We can't find anyone to put in weekends" or "The issue was caused by a stupid mistake, we're really sorry."

No, it doesn't matter if you paid for this service once ten years ago or every day as you go. You paid for it. The price was one that the company chose. I didn't argue my way down from their number. They asked me for a certain amount of money for a lifetime of service. I agreed to their fee and paid it happily. Now they have, at least temporarily, stop providing me that service.

I don't want a refund. I don't want to hear about all the reasons why you can't do your jobs. I don't want to be hear about how sorry you are. I just want the service to work.

I realize this may seem harsh to some of you. Those of you who read this and think it comes off as cruel or unfeeling have most likely never been in real to life business situation involving a client and a provider. I can tell you for a fact that clients do not care about the problems of their providers. They will often give some small leeway based on extenuating circumstances but after that, they demand the service in which they are paying for. Refunds do not help clients because they paid for the service for a reason. They want or need it.

So in closing, as this will be my final post on these forums in regards to this issue, I beseech you, please just fix it.

 

Have you even read this : http://www.thebuddyforum.com/buddy-...141-official-server-issues-oct-18-2012-a.html

If they knew what was wrong with the auth servers, they would have fixed it already moron. They need time to perform tests on it to track down what's wrong with it, this all takes time. Just be patient and know that they are trying their hardest.

 

here here, absolutely right. I paid a lot for this service and I am happy with it when it works, however if the service doesn't improve and amateur hour service connection keeps up then I am done buying anything from these guys. I don't recall seeing anything about buying a part-time bot.

I think the moron is the person that not only accepts substandard service but also attacks people with the backbone to question it.

 

No, you purchased a key which gives you access to the server, and if the server has problems then you can't use the bot.

 

yeah it's annoying but i bet everyone will say it's worth the wait when it's fixed and the best public bot around.

 

Anyone who disagrees with the OP has no clue how a successful business runs/works. If you chose to be against the OP, then you are one of the millions who try to start a business and fail miserably. A truly successful business and product thrive by going ABOVE and BEYOND the norm to please PAYING customers. The excuses that it's down for days is unacceptable...PERIOD.

 

Jeez. You people are tools. At some point, those who are complaining have to realize that doing things on the forums here won't help. I mean, the last place I would be checking right now (if I was personally fixing this issue) would be the forums. But, please. By all means. Continue the circle jerking sessions. They are amusing.

 

Service (economics) - Wikipedia, the free encyclopedia

 

You sound like Hitler

 

entirely subjective opinion, I think he sounds like the prologue to the 'good management textbook', there is my own.

 

YOU PURCHASED A KEY TO ACCESS A SERVER TO PROVIDE A SERVICE...WHICH in turn is not available... its it effing rocket science?

 

In a business model that isn't based on a remote service, you'd be correct. However, with server issues in a business, customers complaining are the last thing you worry about. Getting the servers up is priority and dealing with customers afterwards is how companies like that stay afloat. But, again, by all means. Continue the bitch fest because...you know...it helps. For every bit of bitching we all do, that is one extra ping from the server we get.

 

Ok I'm sorry but some of you guys are being just dumb. Yes you paid for a service and yes it sucks that its down at the moment.. But get over your self you paid for a service to cheat at a game. If they go down due to system problems then that happens all the time in RL.. Hell I was at the store the other day and there Credit card machine was down. What could they do? Nothing it happens so get over your self. The bot will be up and running

 

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Now sit the fuck back and relax until it is fixed.

Complaining like a 2 yr old on pepsi aint working and is not making it faster... grow the fck up.

If half of you knew how to make a succesfull business you wouldnt be bitching here on the forum now would you, complaining

at a product you use to cheat in a game.. now read that again... how lame does that sound?

looking at HB, fighting against blizz, and having o so many customers, doing theyre best trying to keep this bot going

i would say they do have a succesfull business. If you disagree, step away from HB and go try to find something that

delivers the same satisfaction that this bot does. Its not working now... o /facepalm. When it works again, its top notch...

If you cant wait untill then, plz do move on.

 

Spoken like someone who has no concept of logic or how business works...like Hitler. But here's something solid, you're a fucking moron.

 

So dipshit, you're ok with giving someone a bunch of money only to have the product not work more than work? Ok, you must be a government employee. Funny how you'll defend a defective product so vehemently. I'll make sure to say hello next time you're serving me my lunch. Way to be mediocre.

 

So it's acceptable to have a program you paid for not work more than work? I'm sure you'll go far in life with that attitude. See the history of men like Steve Jobs, Bill Gates, Donald Trump. If they had that "oh well, whatever" attitude, they'd be wallowing in mediocrity like you probably are.

 

So in your infantile mind, paying consumers need to just bend over and take it? Wow, I think I'll send you my paypal address so you can pay me and I can promise to send you a cookie a month...or not, depends on if the oven is working or not.

 

Successful business owner for 8 years <--------------

 

"serving me my lunch At the volunteer soup kitchen

fixed it for you