I feel for you Boss,but no i dont

Boss everyone here realizes how hard you work and appreciate it. i always see how you say you get no sleep or food.
But to be honest your running a business and it should be run as one. In business the customer comes first,then when all customers have what they need then you go to sleep. Thats just how a business is run.
Maybe you should think about hiring someone to make sure that if you need to sleep or eat there is someone here to take care of the needs of your customers. This is in no way a slam on you, i think your work speaks for itself. But plz remember that all these people hand you money,your not doing any of this for free

 

Please DO NOT FEED THE TROLL

 

I've got to agree with you on the point that I definetly appreciate all the work that Hawker as well as any others put into hb/gb as well as the profiles/cc's/plugins and so on. However, most businesses are in session from 8-5. The amount of customer support the entire buddy team puts in is great, and as customers we really can't expect our devs to work 24/7. The products aren't flawless, but we all had the opportunity to test the product before making the decision to buy.

 

In most cases, the customer is a retard.

 

I love the bot I really do, and they do work hard, I just feel they are hiding too much from us. And questing was released to early, it should still be called Alpha, not beta. Also, why are other bots ahead?Why does pirox have a crappier bot more botters and less bans? Idk..

 

This sounds like a poke at the auth being down. It wont change anything though

 

I really don't care about downtime, it happens for everyone. They can't stop a DDoS, unless they upgrade their auth servers security a ton.

 

the fact is that HB/GB has a 99 percent uptime or better. But in those few hours that its down there is widespread panic and almost demand that it be fixed. This is just like the wow forums when they extend maint by 2 hours.

 

I think he was pointing generally at the comment about Bossland talking about that he didn't get any sleep/food because he tried to fix the problem.
Sure now the problem was the Auth Server but thats irrelevant.

As everyone who has or is running their own businesses know, such information or "excuses" are useless.
Sure I love the bot as much as your next of kin but the consensus here is that we pay for a service and exactly how they go about to make it work we, the customers, care very little about.

As the OP says, this aint a slam on anyone. Just a reminder that people pay for this and as paying customers they expect certain things. Like good information about when shit hits the good old fan and a ETA on a fix. Even if the ETA is as vague as "We are working on it, we do not know for sure when its up".
And the information shud be easily obtained and not something that you must search a forum for.
Myself I have been my own boss for almost 15 years now in a service industry (running a chain of internetcaf?s) and I know that any information you give out about downtimes are alot better then no information at all.

Edit: That shit actually Do hit the fan from time to time is something that you will realize that your general customer actually accepts. The lack of information about whats being done about it however, they dont.

 

posting threads like this isn't going to help. And the whole "24/7" thing is bullshit, when I signed up for this program in august last year, i didn't expect much of anything, and then it was pretty good... now its AWESOME! ... we just have a minor hickup atm, its not the end of the world - please dont harass them, they're working as hard as possible

 

I agree with most of what you said. The point here is that more threads will not get more responses. Bossland has replied in several of the threads thus far about working on the problem but the threads and posts keep coming in.

 

I agree.
However, that we have to go and search the forum for answers is still wrong IMHO.

(haters, pay attention to the IMHO).

Edit:
A short announcement like this would do it ..

"The Authenticator Servers are down atm (timestamp) due to XXXX.
We are working on it and will let you know as soon as we have any updates.
Posting threads about this in forum will not fasten the process, actually it will make it go slower.

Thx for your understanding and patience
Enjoy your stay in Azeroth"

 

I see your point but what do you expect that everything will work like clock work? Its a bot of course there will be glitches, which are fixed in a matter of hours. expecially with 3rd parties creating profiles and add ons.

 

WOW this thread reminds me of WoWInfinity forums...

Intresting how some of the same people who work on this project... also work over there!

 

Im sorry, but this made me LOL SO HARD

 

^^^^^^^^ derp her derp

 

I like how all these people comment about running a business, when in reality its a load of shite. Seriously i wonder what experience the OP actually has at running a business. Most people in the wider world actually understand that things take time, hence the term "Reasonable man" so many people act unreasonably expecting things to be fixed at the drop of a hat. Jesus you're getting a year's botting for like 7 cents a day. Hardly going to notice a few cents of that vanishing.

 

Well said.

 

Ok rocketboy, where exactly would the announcement be made? i know a great place, the fucking forums. How exactly does the posting of a thread make the process slower? You think boss actually stops to read this drivel? That's what the hookers covered in blow are for, reading the forums. well that and the sex.