support+id4723

Hello,

I am still waiting for my key I emailed the information about the transaction.

Would you mind giving me an ETA for my issue please?

It would be very appriciated if you could give me one or two "one day key" awaiting my problem being solved.

Thanks.

 

Hi, Shae, and sorry about your issue.

Plan A.
Email spam filters love to shuffle the "key email" to the Spam box for some reason. You might check there.

Plan B.
Try going to the Buddy Auth portal, and registering. You must used the same email address you used to purchase the Buddy product when registering at the portal. Once registered, go to the "Keys" tab, and it should be available for your copy-n-paste convenience.

Plan C.
Send an email to the BosslandGmbH front office at support@thebuddyforum.com, and explain the issue. You can get that process started by the resources on this page: https://bosslandgmbh.zendesk.com/home.


Issues regarding keys are something neither the forum moderators, nor the Support team, can help you with. The "front office" alone must resolve issues regarding keys.

cheers and welcome aboard,
chinajade

 

Hi Shinajade,

Thank you for you time. I already try these but Nothing :/

I am not a newcomer I Bought my key years ago. I left soon after 5.0 and MoP and made a break. I want to come back but this stupid key is not linked to my account since the new auth system :/.

And since it's a real pain in the a** to get my key back because of the huge lack on information about my problem.

It's why I asked for some spare keys in order to keep my waiting.

Thanks again for your answer.

 

Hi again, Shae,

I didn't realize you had tried all that. Here is some more information for you regarding the switchover a while back:

http://www.thebuddyforum.com/buddy-...e-based-login-disabled-old-shop-users-hb.html​

Alas, there is nothing the Support team can do for you. Its all between you and the BosslandGmbH front office at this point.

Very sorry we couldn't be of more help,
chinajade

 

Nearly one week and still nothing... The support of this bot is not as good I remember :/

 

Hi, Shae,

I'm very sorry you're having problems. It is up to you to get in touch with the BosslandGmbH front office, as the forum mods and Support team have no contact with those people.

Perhaps they have responded, and the responses went into the same email black hole that your keys did. Can you check your Spam box again. Possibly, there are settings on your ISP mail relay (you can usually access via a web page) that is discarding or junkmailing it before its even forwarded to your local inmail box?

cheers,
chinajade

 

Hi again Chinajade,

I have some responses :

"Could you send us your email?"----->2 days later----> "Could you send us the transaction ID?"----> 2 days later---> "Could you send your old login?".... Every time again and again you ask me random stuff one at a time. Informations you should already have if the keys management was not such a big mess. Furthermore you keep asking me information I already gave you...

Nothing personal but it's start to piss me off.

 

Hi, Shae,

I understand your frustration. But once again, the forum mods and Support team have no contact with the BosslandGmbH front office.

Venting at us is not going to help you. We don't have access to the information, we don't have the means to expedite anything. The front office does not monitor the forums, they have their own interface, and processes.

At least its good that your mail exchanges are happening. Your time would be best spent bothering them, who can actually do something about your problem--rather than venting at us, who can't.

cheers,
chinajade

 

Please realize that as CJ has states, the forums cannot help you with key problems.
When you email support for a key issue, you need to include ALL information, whether that be email address, transaction IDs, or old usernames.

If you had a username based auth in the past, it was converted to a key and is in buddyauth under that same exact email address you purchased the bot originally.