Repealed 72hour Ban

This is actually the first time I've been banned for botting in over four years.
It happen after running GatherBuddy2 for about three hours on a custom profile.
I've always been a heavy multiboxer with my accounts, and I thought I may be able to use that in defense. So, I opened a ticket to Blizzard with this:

Of course at the time of 'disconnection' I was actually botting, and not multiboxing.
And of course when submitting the ticket I was acting as if I had no idea what happen while trying to pretend that I believed that it was multiboxing that caused the ban.
Shortly after submitting my ticket, they responded with this:

(a lot of generic 'Blizzard response' text was removed for your convenience)

I continued (at this point) to inforce the fact that they had made a mistake. So I responded with this:

A new representative responded with more 'lightly' text.