Sent an email to support, then support tells me to make a forum post. What do i do?

I not trying to report a bug. All i wanna know is, is it possible to get time back when lost due to the ninja patch?

Why is it so hard to get an answer from an honorbuddy worker here?

I first asked here on forum what 2 do, and you guys tell me to send an email to support. Then support answer me and tell me to make a post on the support forum. So im back to square one. If i dont can get time back lost when the ninja patch was on. Then its fine. But i just want an answer from an honorbuddy person about that. I had a 3 day trial key. And lost the last day due to ninja patch.

So honorbuddy representatives/workers, please just give me an answer instead of sending me back and forwards