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    • session is invalid

    Discussion in 'Honorbuddy Support' started by Y.C., May 3, 2014.

    1. Y.C.

      Y.C. New Member

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      Hi support team,

      I keep getting session is invalid and log out HB many times.
      My ISP checked my route to HB auth server and all the ping are pretty good.
      Network connection quality is good.
      When I got session is invalid to log out the HB but I can log in immediately.
      It's never happen before.
      I can not keep running HB more than 4 hours.
      I do really need your support, can pls kindly advice?

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      Y.C., May 3, 2014
      #1
    2. CodenameG

      CodenameG New Member

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      exactly where are you from?
       
      CodenameG, May 3, 2014
      #2
    3. Y.C.

      Y.C. New Member

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      Taiwan
       
      Y.C., May 4, 2014
      #3
    4. CodenameG

      CodenameG New Member

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      give it a couple of hours clear your caches, and try restarting your home router to see if it clears up.
       
      CodenameG, May 4, 2014
      #4
    5. Y.C.

      Y.C. New Member

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      what do you mean to clean my caches?
      My ISP did the best route for me to the HB auth servers and restarted my link many times.
       
      Y.C., May 4, 2014
      #5
    6. CodenameG

      CodenameG New Member

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      CodenameG, May 4, 2014
      #6
    7. Y.C.

      Y.C. New Member

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      I did both flush dns and reset default host file, but nothing changed.
      Home router has been reset many times and trace route with my ISP, all the ping values are good.
      I even tried other whole new PC and got same result.
       
      Last edited: May 5, 2014
      Y.C., May 5, 2014
      #7
    8. Y.C.

      Y.C. New Member

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      Is it possible to login and start the HB automatically due do my WOW never lose network connection?
       
      Y.C., May 6, 2014
      #8
    9. CodenameG

      CodenameG New Member

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      with a relogger problably
       
      CodenameG, May 6, 2014
      #9
    10. Y.C.

      Y.C. New Member

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      Can pls share the logger link? I can only find the logger for Diablo.
       
      Y.C., May 6, 2014
      #10
    11. CodenameG

      CodenameG New Member

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      theres ARelog
      and HBRelog. both support honorbuddy.
       
      CodenameG, May 6, 2014
      #11
    12. Y.C.

      Y.C. New Member

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      I tried ARelog and HBRelog both can log WOW and HB automatically, but it can not login HB again once it shows "session is invalid".
       
      Y.C., May 6, 2014
      #12
    13. CodenameG

      CodenameG New Member

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      session invalid comes from connection issues. theres nothing i can do to help fix you connection.
       
      CodenameG, May 6, 2014
      #13
    14. Y.C.

      Y.C. New Member

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      Could pls help for troubleshooting?
      What do you mean connection issues? Network disconnect or?
      Auth server must keep connecting or it checks every few mins?
      Every time I get session is invalid message, but I can login HB immediately.
       
      Y.C., May 7, 2014
      #14
    15. Tony

      Tony "The Bee" Staff Member Moderator

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      sesion invalid means you are loosing the connection to our servers

      are you on a wireless network or something?
       
      Tony, May 7, 2014
      #15
    16. Y.C.

      Y.C. New Member

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      I'm using cabling network and network quality is pretty stable if link to Taiwan.
      Not sure what happen from Taiwan to Euro so I want to know the connecting way and I'll back to check with my ISP again.
      Can pls help to verify the auth servers IP? Wondering why it get message "session is invalid" back from the auth server if I lose the connection?
       
      Y.C., May 7, 2014
      #16

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