Whenever I try, it gets stuck on step 3/5 and file 3495/6615. Tried downloading it manually from the website and I got this log. Thank you. [1730:0A00][2014-05-13T07:28:35]i001: Burn v3.8.1128.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Jonathan\Downloads\Honorbuddy Installer v2.5.10217.732.exe, cmdline: '' [1730:0A00][2014-05-13T07:28:35]i000: Initializing string variable 'InstallFolder' to value '[PersonalFolder]Honorbuddy' [1730:0A00][2014-05-13T07:28:36]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Jonathan\AppData\Local\Temp\Honorbuddy_20140513072836.log' [1730:0A00][2014-05-13T07:28:36]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Jonathan\Downloads\Honorbuddy Installer v2.5.10217.732.exe' [1730:0A00][2014-05-13T07:28:36]i000: Setting string variable 'WixBundleName' to value 'Honorbuddy' [1730:0A00][2014-05-13T07:28:36]i100: Detect begin, 4 packages [1730:0A00][2014-05-13T07:28:36]i000: Setting version variable 'MFC100_Version_x86' to value '10.0.40219.325' [1730:0A00][2014-05-13T07:28:36]i000: Setting version variable 'MFC110_Version_x86' to value '11.0.50727.1' [1730:0A00][2014-05-13T07:28:36]i000: Setting string variable 'NETFRAMEWORK40' to value '1' [1730:0A00][2014-05-13T07:28:36]i052: Condition 'NETFRAMEWORK40' evaluates to true. [1730:0A00][2014-05-13T07:28:36]i101: Detected package: NetFx40Web, state: Present, cached: None [1730:0A00][2014-05-13T07:28:36]i101: Detected package: vcredist110_x86, state: Absent, cached: None [1730:0A00][2014-05-13T07:28:36]i101: Detected package: vcredist100_x86, state: Absent, cached: None [1730:0A00][2014-05-13T07:28:36]i101: Detected package: Honorbuddy, state: Absent, cached: None [1730:0A00][2014-05-13T07:28:36]i199: Detect complete, result: 0x0 [1730:0A00][2014-05-13T07:28:41]i200: Plan begin, 4 packages, action: Install [1730:0A00][2014-05-13T07:28:41]w321: Skipping dependency registration on package with no dependency providers: NetFx40Web [1730:0A00][2014-05-13T07:28:41]i052: Condition '(NOT MFC110_Version_x86 >= v11.0.60610.1) OR NOT MFC110_Version_x86' evaluates to true. [1730:0A00][2014-05-13T07:28:41]w321: Skipping dependency registration on package with no dependency providers: vcredist110_x86 [1730:0A00][2014-05-13T07:28:41]i000: Setting string variable 'WixBundleLog_vcredist110_x86' to value 'C:\Users\Jonathan\AppData\Local\Temp\Honorbuddy_20140513072836_0_vcredist110_x86.log' [1730:0A00][2014-05-13T07:28:41]i052: Condition '(NOT MFC100_Version_x86 >= v10.0.40219.1) OR NOT MFC100_Version_x86' evaluates to false. [1730:0A00][2014-05-13T07:28:41]w321: Skipping dependency registration on package with no dependency providers: vcredist100_x86 [1730:0A00][2014-05-13T07:28:41]i000: Setting string variable 'WixBundleRollbackLog_Honorbuddy' to value 'C:\Users\Jonathan\AppData\Local\Temp\Honorbuddy_20140513072836_1_Honorbuddy_rollback.log' [1730:0A00][2014-05-13T07:28:41]i000: Setting string variable 'WixBundleLog_Honorbuddy' to value 'C:\Users\Jonathan\AppData\Local\Temp\Honorbuddy_20140513072836_1_Honorbuddy.log' [1730:0A00][2014-05-13T07:28:41]i201: Planned package: NetFx40Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None [1730:0A00][2014-05-13T07:28:41]i201: Planned package: vcredist110_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None [1730:0A00][2014-05-13T07:28:41]i201: Planned package: vcredist100_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [1730:0A00][2014-05-13T07:28:41]i201: Planned package: Honorbuddy, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register [1730:0A00][2014-05-13T07:28:41]i299: Plan complete, result: 0x0 [1730:0A00][2014-05-13T07:28:41]i300: Apply begin [1044:1874][2014-05-13T07:28:44]i360: Creating a system restore point. [1044:1874][2014-05-13T07:29:03]i361: Created a system restore point. [1730:0A00][2014-05-13T07:29:03]i000: Caching bundle from: 'C:\Users\Jonathan\AppData\Local\Temp\{b0e60006-1834-40c6-976e-dcc1a12d8f59}\.be\Honorbuddy Installer v2.5.10217.732.exe' to: 'C:\Users\Jonathan\AppData\Local\Package Cache\{b0e60006-1834-40c6-976e-dcc1a12d8f59}\Honorbuddy Installer v2.5.10217.732.exe' [1730:0A00][2014-05-13T07:29:03]i320: Registering bundle dependency provider: {b0e60006-1834-40c6-976e-dcc1a12d8f59}, version: 2.5.10217.732 [1730:08E0][2014-05-13T07:29:03]w343: Prompt for source of package: vcredist110_x86, payload: vcredist110_x86, path: C:\Users\Jonathan\Downloads\vcredist_x86.exe [1730:08E0][2014-05-13T07:29:03]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, download from: http://download.microsoft.com/downl...-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe [1730:08E0][2014-05-13T07:29:05]e000: Error 0x80072efd: Failed to send request to URL: http://download.microsoft.com/downl...-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe, trying to process HTTP status code anyway. [1730:08E0][2014-05-13T07:29:05]e000: Error 0x80072efd: Unknown HTTP status code 0, returned from URL: http://download.microsoft.com/downl...-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe [1730:08E0][2014-05-13T07:29:05]e000: Error 0x80072efd: Failed to send request to URL: http://download.microsoft.com/downl...-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe [1730:08E0][2014-05-13T07:29:05]e000: Error 0x80072efd: Failed to connect to URL: http://download.microsoft.com/downl...-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe [1730:08E0][2014-05-13T07:29:05]e000: Error 0x80072efd: Failed to get size and time for URL: http://download.microsoft.com/downl...-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe [1730:08E0][2014-05-13T07:29:05]e000: Error 0x80072efd: Failed attempt to download URL: 'http://download.microsoft.com/download/1/6/B/16B06F60-3B20-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe' to: 'C:\Users\Jonathan\AppData\Local\Temp\{b0e60006-1834-40c6-976e-dcc1a12d8f59}\vcredist110_x86' [1730:08E0][2014-05-13T07:29:05]w343: Prompt for source of package: vcredist110_x86, payload: vcredist110_x86, path: C:\Users\Jonathan\Downloads\vcredist_x86.exe [1730:08E0][2014-05-13T07:29:08]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, download from: http://download.microsoft.com/downl...-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe [1730:08E0][2014-05-13T07:29:08]e000: Error 0x80072efd: Failed to send request to URL: http://download.microsoft.com/downl...-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe, trying to process HTTP status code anyway. [1730:08E0][2014-05-13T07:29:08]e000: Error 0x80072efd: Unknown HTTP status code 0, returned from URL: http://download.microsoft.com/downl...-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe [1730:08E0][2014-05-13T07:29:08]e000: Error 0x80072efd: Failed to send request to URL: http://download.microsoft.com/downl...-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe [1730:08E0][2014-05-13T07:29:08]e000: Error 0x80072efd: Failed to connect to URL: http://download.microsoft.com/downl...-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe [1730:08E0][2014-05-13T07:29:08]e000: Error 0x80072efd: Failed to get size and time for URL: http://download.microsoft.com/downl...-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe [1730:08E0][2014-05-13T07:29:08]e000: Error 0x80072efd: Failed attempt to download URL: 'http://download.microsoft.com/download/1/6/B/16B06F60-3B20-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe' to: 'C:\Users\Jonathan\AppData\Local\Temp\{b0e60006-1834-40c6-976e-dcc1a12d8f59}\vcredist110_x86' [1730:08E0][2014-05-13T07:29:08]w343: Prompt for source of package: vcredist110_x86, payload: vcredist110_x86, path: C:\Users\Jonathan\Downloads\vcredist_x86.exe [1730:08E0][2014-05-13T07:29:11]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, download from: http://download.microsoft.com/downl...-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe [1730:08E0][2014-05-13T07:29:11]e000: Error 0x80072efd: Failed to send request to URL: http://download.microsoft.com/downl...-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe, trying to process HTTP status code anyway. [1730:08E0][2014-05-13T07:29:11]e000: Error 0x80072efd: Unknown HTTP status code 0, returned from URL: http://download.microsoft.com/downl...-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe [1730:08E0][2014-05-13T07:29:11]e000: Error 0x80072efd: Failed to send request to URL: http://download.microsoft.com/downl...-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe [1730:08E0][2014-05-13T07:29:11]e000: Error 0x80072efd: Failed to connect to URL: http://download.microsoft.com/downl...-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe [1730:08E0][2014-05-13T07:29:11]e000: Error 0x80072efd: Failed to get size and time for URL: http://download.microsoft.com/downl...-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe [1730:08E0][2014-05-13T07:29:11]e000: Error 0x80072efd: Failed attempt to download URL: 'http://download.microsoft.com/download/1/6/B/16B06F60-3B20-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe' to: 'C:\Users\Jonathan\AppData\Local\Temp\{b0e60006-1834-40c6-976e-dcc1a12d8f59}\vcredist110_x86' [1730:08E0][2014-05-13T07:29:11]w343: Prompt for source of package: vcredist110_x86, payload: vcredist110_x86, path: C:\Users\Jonathan\Downloads\vcredist_x86.exe [1730:08E0][2014-05-13T07:29:14]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, download from: http://download.microsoft.com/downl...-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe [1730:08E0][2014-05-13T07:29:14]e000: Error 0x80072efd: Failed to send request to URL: http://download.microsoft.com/downl...-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe, trying to process HTTP status code anyway. [1730:08E0][2014-05-13T07:29:14]e000: Error 0x80072efd: Unknown HTTP status code 0, returned from URL: http://download.microsoft.com/downl...-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe [1730:08E0][2014-05-13T07:29:14]e000: Error 0x80072efd: Failed to send request to URL: http://download.microsoft.com/downl...-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe [1730:08E0][2014-05-13T07:29:14]e000: Error 0x80072efd: Failed to connect to URL: http://download.microsoft.com/downl...-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe [1730:08E0][2014-05-13T07:29:14]e000: Error 0x80072efd: Failed to get size and time for URL: http://download.microsoft.com/downl...-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe [1730:08E0][2014-05-13T07:29:14]e000: Error 0x80072efd: Failed attempt to download URL: 'http://download.microsoft.com/download/1/6/B/16B06F60-3B20-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe' to: 'C:\Users\Jonathan\AppData\Local\Temp\{b0e60006-1834-40c6-976e-dcc1a12d8f59}\vcredist110_x86' [1730:08E0][2014-05-13T07:29:14]e000: Error 0x80072efd: Failed to acquire payload from: 'http://download.microsoft.com/download/1/6/B/16B06F60-3B20-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x86.exe' to working path: 'C:\Users\Jonathan\AppData\Local\Temp\{b0e60006-1834-40c6-976e-dcc1a12d8f59}\vcredist110_x86' [1730:08E0][2014-05-13T07:29:14]e313: Failed to acquire payload: vcredist110_x86 to working path: C:\Users\Jonathan\AppData\Local\Temp\{b0e60006-1834-40c6-976e-dcc1a12d8f59}\vcredist110_x86, error: 0x80072efd. [1730:0A00][2014-05-13T07:29:14]e000: Error 0x80072efd: Failed while caching, aborting execution. [1730:0A00][2014-05-13T07:29:14]i330: Removed bundle dependency provider: {b0e60006-1834-40c6-976e-dcc1a12d8f59} [1730:0A00][2014-05-13T07:29:14]i352: Removing cached bundle: {b0e60006-1834-40c6-976e-dcc1a12d8f59}, from path: C:\Users\Jonathan\AppData\Local\Package Cache\{b0e60006-1834-40c6-976e-dcc1a12d8f59}\ [1730:0A00][2014-05-13T07:29:14]i399: Apply complete, result: 0x80072efd, restart: None, ba requested restart: No
Hi, Jlaw94, Please try to use the .zip file instead of the installer. Use the .zip file to overwrite your existing Honorbuddy installation. If you are not off-and-away after this, we must see your full log attached, please. Ref: [Guide] How to attach your log cheers, chinajade
Ok, so if I drag and drop everything from the new HB into the Old HB, copy and replace, will it delete all my plugins, routines etc?
