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    • client crash and says invalid key

    Discussion in 'Hearthbuddy Support' started by th3realdurex, Jun 10, 2014.

    1. th3realdurex

      th3realdurex New Member

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      just bougth for the first time and the client crash after i run.
      the secound time i try to run the client says that "There was an error autenticating your key with the server. please try again later or use a diferent key. Max sessions".

      plz i nees some help
       

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      Last edited: Jun 10, 2014
      th3realdurex, Jun 10, 2014
      #1
    2. Mario27

      Mario27 Banned

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      go to the buddyauth and kill the selected key then you can relog
       
      Mario27, Jun 10, 2014
      #2
    3. Tony

      Tony "The Bee" Staff Member Moderator

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      Tony, Jun 11, 2014
      #3
    4. th3realdurex

      th3realdurex New Member

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      cant kill anything.

      in the portal i can see at "keys" menu my key, but the problem is that i cant find any buttons to kill in the session


      at "session" menu i try to find for my key and nothing appers
       
      Last edited: Jun 11, 2014
      th3realdurex, Jun 11, 2014
      #4
    5. Tony

      Tony "The Bee" Staff Member Moderator

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      pm me your key plz
       
      Tony, Jun 12, 2014
      #5
    6. Tony

      Tony "The Bee" Staff Member Moderator

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      flush your DNS plz and let me know
       
      Tony, Jun 13, 2014
      #6
    7. th3realdurex

      th3realdurex New Member

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      i cant flush my dns
       
      th3realdurex, Jun 15, 2014
      #7
    8. Tony

      Tony "The Bee" Staff Member Moderator

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      why?
       
      Tony, Jun 15, 2014
      #8
    9. th3realdurex

      th3realdurex New Member

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      tell me how..
       
      th3realdurex, Jun 16, 2014
      #9
    10. Tony

      Tony "The Bee" Staff Member Moderator

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      Tony, Jun 16, 2014
      #10
    11. th3realdurex

      th3realdurex New Member

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      thnks

      and done
       
      th3realdurex, Jun 17, 2014
      #11
    12. Tony

      Tony "The Bee" Staff Member Moderator

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      are you ok now?
       
      Tony, Jun 18, 2014
      #12
    13. th3realdurex

      th3realdurex New Member

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      Hello,

      i can kill the session but the problem it the same now i kill the session and client crash everytime i try to run
       
      th3realdurex, Jun 18, 2014
      #13
    14. Tony

      Tony "The Bee" Staff Member Moderator

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      remove:
      - microsoft .net framework 4 client profile
      - microsoft .net framework 4 extended
      - microsoft .net framework 4.5.1
      - microsoft visual c++ 2010 x86 redistributable
      - microsoft visual c++ 2012 x86 redistributable


      restart your pc,
      download the installationwizard from here
      run it as administrator.
      after the wizard is done, run windows update. And install all updates for .net & c++
      restart
       
      Tony, Jun 19, 2014
      #14

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