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    • hearthbuddy has stopped working

    Discussion in 'Hearthbuddy Support' started by discorganized, Aug 13, 2014.

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    1. discorganized

      discorganized New Member

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      how ya goin? i recently purchased hearthbuddy a couple of days ago after being a long term honorbuddy member :) but i can't seem to get it to work for the life of me, ive tried installing the installation wizard updating windows updates. i have the problem where it opens and says it has stopped working and needs to close. occasionally after that i get the max sessions problem aswell :( plz help!

      ive also read the other forum posts with similar problems.
      View attachment 138141
       
      discorganized, Aug 13, 2014
      #1
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      remove:
      - microsoft .net framework 4 client profile
      - microsoft .net framework 4 extended
      - microsoft .net framework 4.5.1
      - microsoft visual c++ 2010 x86 redistributable
      - microsoft visual c++ 2012 x86 redistributable


      restart your pc,
      download the installationwizard from here
      run it as administrator.
      after the wizard is done, run windows update. And install all updates for .net & c++
      restart
       
      Tony, Aug 13, 2014
      #2
    3. discorganized

      discorganized New Member

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      how do i remove:
      - microsoft .net framework 4 client profile
      - microsoft .net framework 4 extended
      - microsoft .net framework 4.5.1
      - microsoft visual c++ 2010 x86 redistributable
      - microsoft visual c++ 2012 x86 redistributable
      ??
       
      discorganized, Aug 13, 2014
      #3
    4. Tony

      Tony "The Bee" Staff Member Moderator

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      under control panel/programs
       
      Tony, Aug 13, 2014
      #4
    5. discorganized

      discorganized New Member

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      i only had these 2 in the programmes
      - microsoft visual c++ 2010 x86 redistributable
      - microsoft visual c++ 2012 redistributable(x86)

      i removed them and followed the rest of the instuctions to a T and i still got the same error =/

      should i of removed microsoft visual c++ 2010 x64 redistributable aswell?
       
      Last edited: Aug 13, 2014
      discorganized, Aug 13, 2014
      #5
    6. Tony

      Tony "The Bee" Staff Member Moderator

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      pm me your Skype and we will teamviewer it
       
      Tony, Aug 13, 2014
      #6
    7. discorganized

      discorganized New Member

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      added u. lmk when ur free thanx
       
      discorganized, Aug 14, 2014
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    8. discorganized

      discorganized New Member

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      thanx again tony for ur amazing work. you truely are a legend!
       
      discorganized, Aug 14, 2014
      #8
    9. Tony

      Tony "The Bee" Staff Member Moderator

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      you're welcome :)
       
      Tony, Aug 14, 2014
      #9
    10. Top100

      Top100 New Member

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      My bot does not work, I've done it all. After the update it was so.

      already reinstalled and nothing
       
      Top100, Aug 14, 2014
      #10
    11. Tony

      Tony "The Bee" Staff Member Moderator

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      open your own thread providing your log file plz

      closed
       
      Tony, Aug 14, 2014
      #11
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