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  • I can't open honorbuddy exp folder with windows 8. Please help.

    Discussion in 'Honorbuddy Support' started by lelena, Sep 2, 2014.

    1. lelena

      lelena New Member

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      hy i have download honorbuddy 3 times today but at launch application hb don't run.
      i have extract the file in my c:/ but don't run
      microsot net frameworck it's updae
      my sistem is windows 8
      sorry for my english
      ty for reponse
       
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      remove:

      - microsoft visual c++ 2010 x86 redistributable
      - microsoft visual c++ 2012 x86 redistributable


      restart your pc,
      download the installationwizard from here
      run it as administrator.
      after the wizard is done, run windows update. And install all updates for .net & c++
      restart
       
    3. lelena

      lelena New Member

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      I tried to do the whole procedure but it still does not work
      still refuses to start the application
       
    4. Tony

      Tony "The Bee" Staff Member Moderator

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      any antivirus enabled?
       
    5. lelena

      lelena New Member

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      yes i have not antivirus.windows defender is disabled
       
    6. Tony

      Tony "The Bee" Staff Member Moderator

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      pm me your Skype and we will teamviewer it
       
    7. lelena

      lelena New Member

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      tony i have add you on my skype...attend you
      ty for reponse
      hb don't run !!!!!
      don't open at lauch !!!
       
    8. CodenameG

      CodenameG New Member

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    9. lelena

      lelena New Member

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      this is my last log.i have speak with tony,i have installed tw for explain the problem
       

      Attached Files:

    10. Tony

      Tony "The Bee" Staff Member Moderator

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      You are trying to use a very old Hb

      redownload and make a new installation from scratch
       
    11. lelena

      lelena New Member

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      ok now i'm very angry:mad::mad::mad::mad:..
      i have download a new version of hb,and i have delete and reinstalling the last version.
      after
      i have delete and reistalling net framework and microsoft visual cc.
      after
      i open my folder and run honorbuddy with administrator but nothing happens!!!!!!the applications run but nothing happens
      please help me

      i have not log then do not ask !!!!!!
      ty
       
    12. chinajade

      chinajade Well-Known Member Moderator Buddy Core Dev

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      Hi, Lelena,

      Honorbuddy will run just fine, if it is installed correctly.

      First, lets open up Task Manager, and make certain there are no 'zombie' Honorbuddys in the background. Use Task Manager to kill them if so.

      Second, please carefully follow these instructions for doing a "clean install":

      Third, please Run this tool as Windoze Administrator to make certain you have all the dependencies installed:

      And lastly, run Windoze Update several times to make certain everything is up-to-date. Keep updating, until there are no more updates offered. We are most interested in the .NET upgrades.

      If you are not off-and-away, please attach the log file from the "clean install".

      cheers,
      chinajade
       
    13. lelena

      lelena New Member

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      dear chinajade I did the whole procedure but....hb exe start but after 5 second nothing happens
      pls help me i have teamviewer help me

      ty lelena
       
    14. CodenameG

      CodenameG New Member

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      Go to Programs and Features, in your windows Control panel.
      Look for:
      - microsoft .net framework 4 client profile
      - microsoft .net framework 4 extended
      - microsoft .net framework 4.5.1
      - microsoft visual c++ 2010 x86 redistributable
      - microsoft visual c++ 2012 x86 redistributable


      and Uninstall them if they are installed.
      Restart your PC.


      install this
      Installation Errors? Try BuddyDependency wizard


      and this
      Download Microsoft .NET Framework 4.5.1 (Web Installer) for Windows Vista SP2, Windows 7 SP1, Windows 8, Windows Server 2008 SP2 Windows Server 2008 R2 SP1 and Windows Server 2012 from Official Microsoft Download Center


      run both as administrator.
      after the both installs are completed, run windows update. And install all updates for .net & c++
      Then do one last restart.
       
    15. lelena

      lelena New Member

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      .....dear ADMIN....I have done everything passage....but nope....don't run !!!!
       
      Last edited: Sep 14, 2014
    16. chinajade

      chinajade Well-Known Member Moderator Buddy Core Dev

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      Hi again, Lelena,

      Please show us a fresh log, so we can see what is happening.

      The only logs you have shown us are from very very old versions of Honorbuddy that will not work anymore.

      cheers,
      chinajade
       
    17. lelena

      lelena New Member

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      dear admin in my folder i have not log file to attacch :mad::mad:!!!!!! !!!!!
      when i go advanced and click to manage attachments ,my folder is empty and my logs don't exist in the hb folder !!!!!when i find the logs !!!!??????
      :mad::mad:
       
    18. chinajade

      chinajade Well-Known Member Moderator Buddy Core Dev

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      Hi, Lelena,

      If there are no logs, then Honorbuddy is simply not installed correctly.

      Let's try once again...
      First, let's try just a "clean install". Please carefully follow the instructions here:


      If that yields no joy, then we need to uninstall and re-install the dependencies...
      1. Go to Programs and Features, in your Windoze Control Panel.
        Look for:
        • Microsoft .NET Framework 4 client profile
        • Microsoft .NET Framework 4 extended
        • Microsoft .NET Framework 4.5.1 (or 4.5.x)
        • Microsoft Visual C++ 2010 x86 redistributable
        • Microsoft Visual C++ 2012 x86 redistributable
        and Uninstall them if they are installed.

      2. Reboot your PC.

      3. Please install the following (be certain to run all with Windoze 'administrator' privileges):
      4. After all installs are completed, run Windoze update. And install all updates for .NET & C++.
        You may need to 'update' several times to get all the necessary updates.

      5. Do one last reboot
      If no joy, then you are 'short cutting' some of these steps, or not following the instructions correctly.

      cheers,
      chinajade
       
    19. lelena

      lelena New Member

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      sorry ....don't run !!!!!!in windows control panel start and stop after 4 second !!!help me with tv
       

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