Hello! I want all of you to read this, but mainly someone from the top of this company. About 2 years ago I bought two HB-keys, and I've been using them until last week. Last week is when my HB-keys got banned. Why did they get banned? Because I made a charge back for Millz Portal Premium combat routine, mainly because I was dissatisfied with that particular CR. After that my keys stopped working. I mailed HB support about the issue, and the reply was that my keys were "fraudulent", with the comment "this means that the money you paid, was charged back to you. In this case, you have paid nothing, thatfor the key was stopped to work." I replied quickly saying that this is not the case. I have paid for my HB keys two years ago, and I made a charge back for the combat routine, not my two HB keys. This resulted in no answer. I tried contacting the support team again, with a more detailed description of what happened, but my ticket got handled by the same support guy, Joro, who instantly closed my ticket again. I'm now back 50€ for my keys, and in case nothing happens I will have to take this to a higher instance. This is after all a company, and I am as a customer protected by laws from things like this.
a charge back is not the only reason for a key to be fraudulent send us a new email plz since forums cant help you on this
No, but that was what he wrote. He told me it was fraudulent because I made a charge back for the keys, which I did NOT. The words in bold text are just copied and pasted from his reply. Also, this happened within a few hours after my charge back. You mean that I should submit another support request? That would be the third one.
then send another email. theres nothing we can do for you on the forums as we dont have access to the payment system.
