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  • Authentication Failed, unable to install from launcher or zip

    Discussion in 'Honorbuddy Support' started by Maro, Jan 8, 2015.

    1. Maro

      Maro New Member

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      Hi there, I'm unable to instsll HB, it worked like a charm before operating system wipe, right now can't install it at all. Tried literally everything.

      Can't upload log file as I'm keep getting this error - incorrect type of file error (altho it's txt file)

      [0C3C:04B4][2015-01-08T18:04:48]i001: Burn v3.8.1128.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\XXXXXXXXXX\Downloads\Honorbuddy Installer v2.5.12479.763.exe, cmdline: '-burn.unelevated BurnPipe.{C8A8D921-0F0C-415B-BA54-C81EDF9B1C8D} {0509A515-2DA5-4B36-AB62-0C4A4CFCDD95} 1924'
      [0C3C:04B4][2015-01-08T18:04:48]i000: Initializing string variable 'InstallFolder' to value '[PersonalFolder]Honorbuddy'
      [0C3C:04B4][2015-01-08T18:04:48]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\XXXXXXXXXX\AppData\Local\Temp\Honorbuddy_20150108180448.log'
      [0C3C:04B4][2015-01-08T18:04:48]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\XXXXXXXXXX\Downloads\Honorbuddy Installer v2.5.12479.763.exe'
      [0C3C:04B4][2015-01-08T18:04:48]i000: Setting string variable 'WixBundleName' to value 'Honorbuddy'
      [0C3C:04B4][2015-01-08T18:04:48]i100: Detect begin, 3 packages
      [0C3C:04B4][2015-01-08T18:04:48]i000: Setting version variable 'MFC110_Version_x86' to value '11.0.50727.1'
      [0C3C:04B4][2015-01-08T18:04:48]i000: Setting string variable 'NETFRAMEWORK45' to value '378758'
      [0C3C:04B4][2015-01-08T18:04:48]i052: Condition 'NETFRAMEWORK45 >= 378675' evaluates to true.
      [0C3C:04B4][2015-01-08T18:04:48]w120: Detected partially cached package: vcredist110_x86, invalid payload: vcredist110_x86, reason: 0x80070570
      [0C3C:04B4][2015-01-08T18:04:48]i101: Detected package: NetFx451Web, state: Present, cached: None
      [0C3C:04B4][2015-01-08T18:04:48]i101: Detected package: vcredist110_x86, state: Absent, cached: Partial
      [0C3C:04B4][2015-01-08T18:04:48]i101: Detected package: Honorbuddy, state: Absent, cached: None
      [0C3C:04B4][2015-01-08T18:04:48]i199: Detect complete, result: 0x0
      [0C3C:0D70][2015-01-08T18:04:59]i000: Setting string variable 'InstallFolder' to value 'D:\Honorbuddy'
      [0C3C:04B4][2015-01-08T18:05:02]i200: Plan begin, 3 packages, action: Install
      [0C3C:04B4][2015-01-08T18:05:02]w321: Skipping dependency registration on package with no dependency providers: NetFx451Web
      [0C3C:04B4][2015-01-08T18:05:02]i052: Condition '(NOT MFC110_Version_x86 >= v12.0.21005.1) OR NOT MFC110_Version_x86' evaluates to true.
      [0C3C:04B4][2015-01-08T18:05:02]w321: Skipping dependency registration on package with no dependency providers: vcredist110_x86
      [0C3C:04B4][2015-01-08T18:05:02]i000: Setting string variable 'WixBundleLog_vcredist110_x86' to value 'C:\Users\XXXXXXXXXX\AppData\Local\Temp\Honorbuddy_20150108180448_0_vcredist110_x86.log'
      [0C3C:04B4][2015-01-08T18:05:02]i000: Setting string variable 'WixBundleRollbackLog_Honorbuddy' to value 'C:\Users\XXXXXXXXXX\AppData\Local\Temp\Honorbuddy_20150108180448_1_Honorbuddy_rollback.log'
      [0C3C:04B4][2015-01-08T18:05:02]i000: Setting string variable 'WixBundleLog_Honorbuddy' to value 'C:\Users\XXXXXXXXXX\AppData\Local\Temp\Honorbuddy_20150108180448_1_Honorbuddy.log'
      [0C3C:04B4][2015-01-08T18:05:02]i201: Planned package: NetFx451Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
      [0C3C:04B4][2015-01-08T18:05:02]i201: Planned package: vcredist110_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
      [0C3C:04B4][2015-01-08T18:05:02]i201: Planned package: Honorbuddy, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
      [0C3C:04B4][2015-01-08T18:05:02]i299: Plan complete, result: 0x0
      [0C3C:04B4][2015-01-08T18:05:02]i300: Apply begin
      [0784:0D7C][2015-01-08T18:05:02]i360: Creating a system restore point.
      [0784:0D7C][2015-01-08T18:05:08]i361: Created a system restore point.
      [0C3C:04B4][2015-01-08T18:05:08]i000: Caching bundle from: 'C:\Users\XXXXXXXXXX\AppData\Local\Temp\{2f987c34-7585-4033-b5f1-b2e4e05fc916}\.be\Honorbuddy Installer v2.5.12479.763.exe' to: 'C:\Users\XXXXXXXXXX\AppData\Local\Package Cache\{2f987c34-7585-4033-b5f1-b2e4e05fc916}\Honorbuddy Installer v2.5.12479.763.exe'
      [0C3C:04B4][2015-01-08T18:05:08]i320: Registering bundle dependency provider: {2f987c34-7585-4033-b5f1-b2e4e05fc916}, version: 2.5.12479.763
      [0C3C:07E8][2015-01-08T18:05:08]w343: Prompt for source of package: vcredist110_x86, payload: vcredist110_x86, path: C:\Users\XXXXXXXXXX\Downloads\vcredist_x86.exe
      [0C3C:07E8][2015-01-08T18:05:08]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, download from: http://download.microsoft.com/download/2/E/6/2E61CFA4-993B-4DD4-91DA-3737CD5CD6E3/vcredist_x86.exe
      [0784:0CEC][2015-01-08T18:05:11]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
      [0784:0CEC][2015-01-08T18:05:11]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
      [0784:0CEC][2015-01-08T18:05:11]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
      [0784:0CEC][2015-01-08T18:05:11]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
      [0784:0CEC][2015-01-08T18:05:11]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
      [0C3C:07E8][2015-01-08T18:05:11]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\XXXXXXXXXX\AppData\Local\Temp\{2f987c34-7585-4033-b5f1-b2e4e05fc916}\vcredist110_x86, error: 0x80070490.
      [0C3C:07E8][2015-01-08T18:05:11]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
      [0C3C:07E8][2015-01-08T18:05:11]w343: Prompt for source of package: vcredist110_x86, payload: vcredist110_x86, path: C:\Users\XXXXXXXXXX\Downloads\vcredist_x86.exe
      [0C3C:07E8][2015-01-08T18:05:14]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, download from: http://download.microsoft.com/download/2/E/6/2E61CFA4-993B-4DD4-91DA-3737CD5CD6E3/vcredist_x86.exe
      [0784:0CEC][2015-01-08T18:05:17]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
      [0784:0CEC][2015-01-08T18:05:17]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
      [0784:0CEC][2015-01-08T18:05:17]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
      [0784:0CEC][2015-01-08T18:05:17]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
      [0784:0CEC][2015-01-08T18:05:17]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
      [0C3C:07E8][2015-01-08T18:05:17]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\XXXXXXXXXX\AppData\Local\Temp\{2f987c34-7585-4033-b5f1-b2e4e05fc916}\vcredist110_x86, error: 0x80070490.
      [0C3C:07E8][2015-01-08T18:05:17]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
      [0C3C:07E8][2015-01-08T18:05:17]w343: Prompt for source of package: vcredist110_x86, payload: vcredist110_x86, path: C:\Users\XXXXXXXXXX\Downloads\vcredist_x86.exe
      [0C3C:07E8][2015-01-08T18:05:20]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, download from: http://download.microsoft.com/download/2/E/6/2E61CFA4-993B-4DD4-91DA-3737CD5CD6E3/vcredist_x86.exe
      [0784:0CEC][2015-01-08T18:05:23]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
      [0784:0CEC][2015-01-08T18:05:23]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
      [0784:0CEC][2015-01-08T18:05:23]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
      [0784:0CEC][2015-01-08T18:05:23]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
      [0784:0CEC][2015-01-08T18:05:23]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
      [0C3C:07E8][2015-01-08T18:05:23]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\XXXXXXXXXX\AppData\Local\Temp\{2f987c34-7585-4033-b5f1-b2e4e05fc916}\vcredist110_x86, error: 0x80070490.
      [0C3C:04B4][2015-01-08T18:05:23]e000: Error 0x80070490: Failed while caching, aborting execution.
      [0C3C:04B4][2015-01-08T18:05:23]i330: Removed bundle dependency provider: {2f987c34-7585-4033-b5f1-b2e4e05fc916}
      [0C3C:04B4][2015-01-08T18:05:23]i352: Removing cached bundle: {2f987c34-7585-4033-b5f1-b2e4e05fc916}, from path: C:\Users\XXXXXXXXXX\AppData\Local\Package Cache\{2f987c34-7585-4033-b5f1-b2e4e05fc916}\
      [0C3C:04B4][2015-01-08T18:05:23]i399: Apply complete, result: 0x80070490, restart: None, ba requested restart: No

      Any assistance would be much appreciated!
       

      Attached Files:

    2. Tony

      Tony "The Bee" Staff Member Moderator

      Joined:
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      use the zip file instead of the installer plz
       

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