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  • HB key no longer working

    Discussion in 'Honorbuddy Support' started by Libby, Jan 10, 2015.

    1. Libby

      Libby New Member

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      Hi,

      I am reposting this as my previous thread was closed without having a helpful response. I had a reply stating simply 'use latest Hb build' which i had already tried!

      I have already tried to reinstall, and update HB which is no help.

      My problem is that after transferring my HB key to my new email address my HB key no longer works. It is definitely not expired as it is valid for about 10 years. The message it says is that authentication failed, the key has been copy pasted correctly. Any help would be greatly appreciated.

      Can i please request that this thread is not closed until i have verified a solution has worked?

      Thanks in advance,
      Liz

      EDIT. Have now attached log file, sorry i forgot!
       

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      Last edited: Jan 10, 2015
    2. CodenameG

      CodenameG New Member

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    3. Libby

      Libby New Member

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      Authentication worked when i used a non-updated version of HB buddy but it would not recognise that i was logged into the game. I then updated to the latest version again and 'Authentication failed' again.
       

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      Last edited: Jan 14, 2015
    4. Tony

      Tony "The Bee" Staff Member Moderator

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      remove:
      - microsoft .net framework 4 client profile
      - microsoft .net framework 4 extended
      - microsoft visual c++ 2010 x86 redistributable
      - microsoft visual c++ 2012 x86 redistributable


      restart your pc,
      download the installationwizard https://www.thebuddyforum.com/attach...uddywizard-zip
      run them as administrator.
      after wizard installation is done, run windows update. And install all updates for .net & c++
      restart
       

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