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  • Fresh install issue

    Discussion in 'Honorbuddy Support' started by shane, Jan 14, 2015.

    1. shane

      shane New Member

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      Hi folks. So Im trying a fresh install but with the latest install file it wont allow me to install it. Several attempts but exact same issue please help


      [1CF8:0AF4][2015-01-14T14:45:13]i001: Burn v3.8.1128.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Shane\Desktop\Left side\HonorbuddY\Honorbuddy Installer v2.5.12600.764.exe, cmdline: ''
      [1CF8:0AF4][2015-01-14T14:45:13]i000: Initializing string variable 'InstallFolder' to value '[PersonalFolder]Honorbuddy'
      [1CF8:0AF4][2015-01-14T14:45:13]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Shane\AppData\Local\Temp\Honorbuddy_20150114144513.log'
      [1CF8:0AF4][2015-01-14T14:45:13]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Shane\Desktop\Left side\HonorbuddY\Honorbuddy Installer v2.5.12600.764.exe'
      [1CF8:0AF4][2015-01-14T14:45:13]i000: Setting string variable 'WixBundleName' to value 'Honorbuddy'
      [1CF8:0AF4][2015-01-14T14:45:14]i100: Detect begin, 3 packages
      [1CF8:0AF4][2015-01-14T14:45:14]i000: Setting version variable 'MFC110_Version_x86' to value '11.0.50727.1'
      [1CF8:0AF4][2015-01-14T14:45:14]i000: Setting string variable 'NETFRAMEWORK45' to value '378758'
      [1CF8:0AF4][2015-01-14T14:45:14]i052: Condition 'NETFRAMEWORK45 >= 378675' evaluates to true.
      [1CF8:0AF4][2015-01-14T14:45:14]w120: Detected partially cached package: vcredist110_x86, invalid payload: vcredist110_x86, reason: 0x80070570
      [1CF8:0AF4][2015-01-14T14:45:14]i101: Detected package: NetFx451Web, state: Present, cached: None
      [1CF8:0AF4][2015-01-14T14:45:14]i101: Detected package: vcredist110_x86, state: Absent, cached: Partial
      [1CF8:0AF4][2015-01-14T14:45:14]i101: Detected package: Honorbuddy, state: Absent, cached: None
      [1CF8:0AF4][2015-01-14T14:45:14]i199: Detect complete, result: 0x0
      [1CF8:1E04][2015-01-14T14:45:27]i000: Setting string variable 'InstallFolder' to value 'C:\Users\Shane\Desktop\Left side\HonorbuddY\HonoRbuddY'
      [1CF8:0AF4][2015-01-14T14:45:28]i200: Plan begin, 3 packages, action: Install
      [1CF8:0AF4][2015-01-14T14:45:28]w321: Skipping dependency registration on package with no dependency providers: NetFx451Web
      [1CF8:0AF4][2015-01-14T14:45:28]i052: Condition '(NOT MFC110_Version_x86 >= v12.0.21005.1) OR NOT MFC110_Version_x86' evaluates to true.
      [1CF8:0AF4][2015-01-14T14:45:28]w321: Skipping dependency registration on package with no dependency providers: vcredist110_x86
      [1CF8:0AF4][2015-01-14T14:45:28]i000: Setting string variable 'WixBundleLog_vcredist110_x86' to value 'C:\Users\Shane\AppData\Local\Temp\Honorbuddy_20150114144513_0_vcredist110_x86.log'
      [1CF8:0AF4][2015-01-14T14:45:28]i000: Setting string variable 'WixBundleRollbackLog_Honorbuddy' to value 'C:\Users\Shane\AppData\Local\Temp\Honorbuddy_20150114144513_1_Honorbuddy_rollback.log'
      [1CF8:0AF4][2015-01-14T14:45:28]i000: Setting string variable 'WixBundleLog_Honorbuddy' to value 'C:\Users\Shane\AppData\Local\Temp\Honorbuddy_20150114144513_1_Honorbuddy.log'
      [1CF8:0AF4][2015-01-14T14:45:28]i201: Planned package: NetFx451Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
      [1CF8:0AF4][2015-01-14T14:45:28]i201: Planned package: vcredist110_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
      [1CF8:0AF4][2015-01-14T14:45:28]i201: Planned package: Honorbuddy, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
      [1CF8:0AF4][2015-01-14T14:45:28]i299: Plan complete, result: 0x0
      [1CF8:0AF4][2015-01-14T14:45:28]i300: Apply begin
      [0F2C:1B24][2015-01-14T14:45:30]i360: Creating a system restore point.
      [0F2C:1B24][2015-01-14T14:45:35]i361: Created a system restore point.
      [1CF8:0AF4][2015-01-14T14:45:35]i000: Caching bundle from: 'C:\Users\Shane\AppData\Local\Temp\{af6cc603-d89e-4cbe-a8d3-9702a9c50124}\.be\Honorbuddy Installer v2.5.12600.764.exe' to: 'C:\Users\Shane\AppData\Local\Package Cache\{af6cc603-d89e-4cbe-a8d3-9702a9c50124}\Honorbuddy Installer v2.5.12600.764.exe'
      [1CF8:0AF4][2015-01-14T14:45:35]i320: Registering bundle dependency provider: {af6cc603-d89e-4cbe-a8d3-9702a9c50124}, version: 2.5.12600.764
      [1CF8:1FD4][2015-01-14T14:45:35]w343: Prompt for source of package: vcredist110_x86, payload: vcredist110_x86, path: C:\Users\Shane\Desktop\Left side\HonorbuddY\vcredist_x86.exe
      [1CF8:1FD4][2015-01-14T14:45:35]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, download from: http://download.microsoft.com/download/2/E/6/2E61CFA4-993B-4DD4-91DA-3737CD5CD6E3/vcredist_x86.exe
      [0F2C:11A8][2015-01-14T14:45:37]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
      [0F2C:11A8][2015-01-14T14:45:37]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
      [0F2C:11A8][2015-01-14T14:45:37]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
      [0F2C:11A8][2015-01-14T14:45:37]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
      [0F2C:11A8][2015-01-14T14:45:37]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
      [1CF8:1FD4][2015-01-14T14:45:37]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\Shane\AppData\Local\Temp\{af6cc603-d89e-4cbe-a8d3-9702a9c50124}\vcredist110_x86, error: 0x80070490.
      [1CF8:1FD4][2015-01-14T14:45:37]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
      [1CF8:1FD4][2015-01-14T14:45:37]w343: Prompt for source of package: vcredist110_x86, payload: vcredist110_x86, path: C:\Users\Shane\Desktop\Left side\HonorbuddY\vcredist_x86.exe
      [1CF8:1FD4][2015-01-14T14:45:40]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, download from: http://download.microsoft.com/download/2/E/6/2E61CFA4-993B-4DD4-91DA-3737CD5CD6E3/vcredist_x86.exe
      [0F2C:11A8][2015-01-14T14:45:43]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
      [0F2C:11A8][2015-01-14T14:45:43]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
      [0F2C:11A8][2015-01-14T14:45:43]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
      [0F2C:11A8][2015-01-14T14:45:43]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
      [0F2C:11A8][2015-01-14T14:45:43]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
      [1CF8:1FD4][2015-01-14T14:45:43]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\Shane\AppData\Local\Temp\{af6cc603-d89e-4cbe-a8d3-9702a9c50124}\vcredist110_x86, error: 0x80070490.
      [1CF8:1FD4][2015-01-14T14:45:43]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
      [1CF8:1FD4][2015-01-14T14:45:43]w343: Prompt for source of package: vcredist110_x86, payload: vcredist110_x86, path: C:\Users\Shane\Desktop\Left side\HonorbuddY\vcredist_x86.exe
      [1CF8:1FD4][2015-01-14T14:45:46]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, download from: http://download.microsoft.com/download/2/E/6/2E61CFA4-993B-4DD4-91DA-3737CD5CD6E3/vcredist_x86.exe
      [0F2C:11A8][2015-01-14T14:45:49]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
      [0F2C:11A8][2015-01-14T14:45:49]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
      [0F2C:11A8][2015-01-14T14:45:49]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
      [0F2C:11A8][2015-01-14T14:45:49]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
      [0F2C:11A8][2015-01-14T14:45:49]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
      [1CF8:1FD4][2015-01-14T14:45:49]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\Shane\AppData\Local\Temp\{af6cc603-d89e-4cbe-a8d3-9702a9c50124}\vcredist110_x86, error: 0x80070490.
      [1CF8:0AF4][2015-01-14T14:45:49]e000: Error 0x80070490: Failed while caching, aborting execution.
      [1CF8:0AF4][2015-01-14T14:45:49]i330: Removed bundle dependency provider: {af6cc603-d89e-4cbe-a8d3-9702a9c50124}
      [1CF8:0AF4][2015-01-14T14:45:49]i352: Removing cached bundle: {af6cc603-d89e-4cbe-a8d3-9702a9c50124}, from path: C:\Users\Shane\AppData\Local\Package Cache\{af6cc603-d89e-4cbe-a8d3-9702a9c50124}\
      [1CF8:0AF4][2015-01-14T14:45:49]i399: Apply complete, result: 0x80070490, restart: None, ba requested restart: No
       
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      use the zip file instead of the installer
       
    3. shane

      shane New Member

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      Thanks for your response. So I tried the zip file instead but when it starts it just errors and closes
       
    4. CodenameG

      CodenameG New Member

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    5. shane

      shane New Member

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      Is this the log that you are talking about
       

      Attached Files:

    6. CodenameG

      CodenameG New Member

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      Go to Programs and Features, in your windows Control panel.
      Look for:
      - microsoft .net framework 4 client profile
      - microsoft .net framework 4 extended
      - microsoft .net framework 4.5.x
      - microsoft visual c++ 2010 x86 redistributable
      - microsoft visual c++ 2012 x86 redistributable


      and Uninstall them if they are installed.
      Restart your PC.


      install this
      https://www.thebuddyforum.com/relea...-dependency-wizard-post704565.html#post704565


      and this
      Download Microsoft .NET Framework 4.5.1 (Web Installer) for Windows Vista SP2, Windows 7 SP1, Windows 8, Windows Server 2008 SP2 Windows Server 2008 R2 SP1 and Windows Server 2012 from Official Microsoft Download Center


      run both as administrator.
      after the both installs are completed, run windows update. And install all updates for .net & c++
      Then do one last restart.
       
    7. shane

      shane New Member

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      Will it be an issue if the buddy wizard crashes each time I try and install it ?
       
    8. Tony

      Tony "The Bee" Staff Member Moderator

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      make sure you are running it as admin
       
    9. shane

      shane New Member

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      Should I be concerned about removing the microsoft visual c++ **** x64 or is it just the x86 ?
       
    10. shane

      shane New Member

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      Latest attempt

      Hi guys so I did everything you suggested and was able to get the buddy wizard installed but it still wont let me use the installer. The latest install log wont let me upload the file so I will have to post it via copy and paste
       
    11. CodenameG

      CodenameG New Member

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      dont use the installer.
      Download the latest version of honorbuddy.
      http://updates.buddyauth.com/GetNewest?filter=Honorbuddy
      Then do a clean install into a new folder. Do not reinstall over a previous installation or move items from the old installation into the new one.

      then
      wow needs to be running in 32bit mode.
      to do this watch this video. it covers every possible way to get wow to start in 32 bit mode.
      https://www.youtube.com/watch?v=St0xz-gf0zg


      after wow is started in 32bit mode, get fully logged in and in game, then start honorbuddy by right clicking "honorbuddy.exe" and clicking "Run as Administrator"


      if you still have problems then upload the log from honorbuddy.
      if you would, please post a full log as an attachment so we can see whats going on.
      [Guide] How to attach your log [Kick]
       
    12. shane

      shane New Member

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      On the attempt just now to use the zipped version not the installer I noticed my virus scanner removed this file System.Data.SQLite.dll. Could that be the reason for this not working ?
       
    13. Tony

      Tony "The Bee" Staff Member Moderator

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      probably,whitelist it
       
    14. shane

      shane New Member

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      Ok any ideas how to do that with norton ?
       
    15. CodenameG

      CodenameG New Member

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      your going to have to check its settings or disable it.
       
    16. shane

      shane New Member

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      Hi guys letting you all know I believe the virus scan may have been the issue as ive put what I can in the accepted section which has got it working. Thanks very much for all of you giving me the time needed to fix my issues :). Thanks again
       
    17. CodenameG

      CodenameG New Member

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      great, if you need anything else let us know.
       

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