When i download the installer and run it, it fails within 5 seconds of when the progress bar shows up. I have the .NET Framework and the C++ thing for sure. When it fails it says "0x80070490 - Element not found." I have no idea what that means and i was hoping someone could enlighten me. Ill also post the log file for extra info. Thanks to all and sorry for the large wall of text [0EBC:1610][2015-01-16T15:51:45]i001: Burn v3.8.1128.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Owner\Downloads\Honorbuddy Installer v2.5.12600.764.exe, cmdline: '' [0EBC:1610][2015-01-16T15:51:45]i000: Initializing string variable 'InstallFolder' to value '[PersonalFolder]Honorbuddy' [0EBC:1610][2015-01-16T15:51:45]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Owner\AppData\Local\Temp\Honorbuddy_20150116155145.log' [0EBC:1610][2015-01-16T15:51:45]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Owner\Downloads\Honorbuddy Installer v2.5.12600.764.exe' [0EBC:1610][2015-01-16T15:51:45]i000: Setting string variable 'WixBundleName' to value 'Honorbuddy' [0EBC:1610][2015-01-16T15:51:45]i100: Detect begin, 3 packages [0EBC:1610][2015-01-16T15:51:45]i000: Setting version variable 'MFC110_Version_x86' to value '11.0.50727.1' [0EBC:1610][2015-01-16T15:51:45]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full' [0EBC:1610][2015-01-16T15:51:45]i052: Condition 'NETFRAMEWORK45 >= 378675' evaluates to false. [0EBC:1610][2015-01-16T15:51:45]w120: Detected partially cached package: vcredist110_x86, invalid payload: vcredist110_x86, reason: 0x80070570 [0EBC:1610][2015-01-16T15:51:45]i101: Detected package: NetFx451Web, state: Absent, cached: None [0EBC:1610][2015-01-16T15:51:45]i101: Detected package: vcredist110_x86, state: Absent, cached: Partial [0EBC:1610][2015-01-16T15:51:45]i101: Detected package: Honorbuddy, state: Absent, cached: None [0EBC:1610][2015-01-16T15:51:45]i199: Detect complete, result: 0x0 [0EBC:1610][2015-01-16T15:52:17]i200: Plan begin, 3 packages, action: Install [0EBC:1610][2015-01-16T15:52:17]w321: Skipping dependency registration on package with no dependency providers: NetFx451Web [0EBC:1610][2015-01-16T15:52:17]i000: Setting string variable 'NetFx451FullWebLog' to value 'C:\Users\Owner\AppData\Local\Temp\Honorbuddy_20150116155145_0_NetFx451Web.log' [0EBC:1610][2015-01-16T15:52:17]i052: Condition '(NOT MFC110_Version_x86 >= v12.0.21005.1) OR NOT MFC110_Version_x86' evaluates to true. [0EBC:1610][2015-01-16T15:52:17]w321: Skipping dependency registration on package with no dependency providers: vcredist110_x86 [0EBC:1610][2015-01-16T15:52:17]i000: Setting string variable 'WixBundleLog_vcredist110_x86' to value 'C:\Users\Owner\AppData\Local\Temp\Honorbuddy_20150116155145_1_vcredist110_x86.log' [0EBC:1610][2015-01-16T15:52:17]i000: Setting string variable 'WixBundleRollbackLog_Honorbuddy' to value 'C:\Users\Owner\AppData\Local\Temp\Honorbuddy_20150116155145_2_Honorbuddy_rollback.log' [0EBC:1610][2015-01-16T15:52:17]i000: Setting string variable 'WixBundleLog_Honorbuddy' to value 'C:\Users\Owner\AppData\Local\Temp\Honorbuddy_20150116155145_2_Honorbuddy.log' [0EBC:1610][2015-01-16T15:52:17]i201: Planned package: NetFx451Web, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None [0EBC:1610][2015-01-16T15:52:17]i201: Planned package: vcredist110_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None [0EBC:1610][2015-01-16T15:52:17]i201: Planned package: Honorbuddy, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register [0EBC:1610][2015-01-16T15:52:17]i299: Plan complete, result: 0x0 [0EBC:1610][2015-01-16T15:52:17]i300: Apply begin [1088:17DC][2015-01-16T15:52:30]i360: Creating a system restore point. [1088:17DC][2015-01-16T15:52:52]i361: Created a system restore point. [0EBC:1610][2015-01-16T15:52:52]i000: Caching bundle from: 'C:\Users\Owner\AppData\Local\Temp\{af6cc603-d89e-4cbe-a8d3-9702a9c50124}\.be\Honorbuddy Installer v2.5.12600.764.exe' to: 'C:\Users\Owner\AppData\Local\Package Cache\{af6cc603-d89e-4cbe-a8d3-9702a9c50124}\Honorbuddy Installer v2.5.12600.764.exe' [0EBC:1610][2015-01-16T15:52:52]i320: Registering bundle dependency provider: {af6cc603-d89e-4cbe-a8d3-9702a9c50124}, version: 2.5.12600.764 [0EBC:0B24][2015-01-16T15:52:52]w343: Prompt for source of package: NetFx451Web, payload: NetFx451Web, path: C:\Users\Owner\Downloads\redist\NDP451-KB2859818-Web.exe [0EBC:0B24][2015-01-16T15:52:52]i338: Acquiring package: NetFx451Web, payload: NetFx451Web, download from: http://go.microsoft.com/fwlink/?LinkId=322115 [1088:10A8][2015-01-16T15:52:57]i305: Verified acquired payload: NetFx451Web at path: C:\ProgramData\Package Cache\.unverified\NetFx451Web, moving to: C:\ProgramData\Package Cache\4CBEA1E408DB5B423E130931B9478972E6798431\redist\NDP451-KB2859818-Web.exe. [0EBC:0B24][2015-01-16T15:52:57]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\Owner\Downloads\vcredist_x86.exe [0EBC:0B24][2015-01-16T15:52:57]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\Owner\Downloads\' [1088:10A8][2015-01-16T15:52:58]e000: Error 0x80070490: Failed to find expected public key in certificate chain. [1088:10A8][2015-01-16T15:52:58]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain. [1088:10A8][2015-01-16T15:52:58]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86 [1088:10A8][2015-01-16T15:52:58]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file. [1088:10A8][2015-01-16T15:52:58]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86 [0EBC:0B24][2015-01-16T15:52:58]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\Owner\AppData\Local\Temp\{af6cc603-d89e-4cbe-a8d3-9702a9c50124}\vcredist110_x86, error: 0x80070490. [0EBC:0B24][2015-01-16T15:52:58]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying... [0EBC:0B24][2015-01-16T15:53:01]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\Owner\Downloads\vcredist_x86.exe [1088:10A8][2015-01-16T15:53:02]e000: Error 0x80070490: Failed to find expected public key in certificate chain. [1088:10A8][2015-01-16T15:53:02]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain. [1088:10A8][2015-01-16T15:53:02]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86 [1088:10A8][2015-01-16T15:53:02]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file. [1088:10A8][2015-01-16T15:53:02]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86 [0EBC:0B24][2015-01-16T15:53:02]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\Owner\AppData\Local\Temp\{af6cc603-d89e-4cbe-a8d3-9702a9c50124}\vcredist110_x86, error: 0x80070490. [0EBC:0B24][2015-01-16T15:53:02]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying... [0EBC:0B24][2015-01-16T15:53:05]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\Owner\Downloads\vcredist_x86.exe [1088:10A8][2015-01-16T15:53:06]e000: Error 0x80070490: Failed to find expected public key in certificate chain. [1088:10A8][2015-01-16T15:53:06]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain. [1088:10A8][2015-01-16T15:53:06]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86 [1088:10A8][2015-01-16T15:53:06]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file. [1088:10A8][2015-01-16T15:53:06]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86 [0EBC:0B24][2015-01-16T15:53:06]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\Owner\AppData\Local\Temp\{af6cc603-d89e-4cbe-a8d3-9702a9c50124}\vcredist110_x86, error: 0x80070490. [1088:10A8][2015-01-16T15:53:06]i351: Removing cached package: NetFx451Web, from path: C:\ProgramData\Package Cache\4CBEA1E408DB5B423E130931B9478972E6798431\ [0EBC:1610][2015-01-16T15:53:06]e000: Error 0x80070490: Failed while caching, aborting execution. [0EBC:1610][2015-01-16T15:53:06]i330: Removed bundle dependency provider: {af6cc603-d89e-4cbe-a8d3-9702a9c50124} [0EBC:1610][2015-01-16T15:53:06]i352: Removing cached bundle: {af6cc603-d89e-4cbe-a8d3-9702a9c50124}, from path: C:\Users\Owner\AppData\Local\Package Cache\{af6cc603-d89e-4cbe-a8d3-9702a9c50124}\ [0EBC:1610][2015-01-16T15:53:06]i399: Apply complete, result: 0x80070490, restart: None, ba requested restart: No
dont use the installer. Download the latest version of honorbuddy. http://updates.buddyauth.com/GetNewest?filter=Honorbuddy Then do a clean install into a new folder. Do not reinstall over a previous installation or move items from the old installation into the new one.
