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    • HB Crashing after few minutes

    Discussion in 'Honorbuddy Support' started by ayshy, Apr 11, 2015.

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    1. ayshy

      ayshy New Member

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      Since yesterday .. before & after HB update ... HB is crashing and gives a windows error msg to close the HB program due to app error after running for few minutes ... tried the following

      1- reinstalling the latest HB
      2- reinstalling all required applications and program
      3- changed wow to dx9 mode
      4- BosslandGmbH:HelpDesk:programs that Interfere with BosslandGmbH Products - The Buddy Wiki checked too

      Using MacBook pro boot camp to windows 8.1 pro

      Log Name: Application
      Source: Application Error
      Date: 4/11/2015 8:49:12 AM
      Event ID: 1000
      Task Category: (100)
      Level: Error
      Keywords: Classic
      User: N/A
      Computer: K
      Description:
      Faulting application name: Honorbuddy.exe, version: 2.5.13471.782, time stamp: 0x55282c40
      Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
      Exception code: 0xc0000005
      Fault offset: 0x00000000
      Faulting process id: 0x41c
      Faulting application start time: 0x01d0741aa7272974
      Faulting application path: C:\Users\Admin\Documents\Honorbuddy\Honorbuddy.exe
      Faulting module path: unknown
      Report Id: 7a29f6d4-e00e-11e4-825b-3c15c2ba42b3
      Faulting package full name:
      Faulting package-relative application ID:
      Event Xml:
      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
      <Provider Name="Application Error" />
      <EventID Qualifiers="0">1000</EventID>
      <Level>2</Level>
      <Task>100</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2015-04-11T05:49:12.000000000Z" />
      <EventRecordID>5793</EventRecordID>
      <Channel>Application</Channel>
      <Computer>K</Computer>
      <Security />
      </System>
      <EventData>
      <Data>Honorbuddy.exe</Data>
      <Data>2.5.13471.782</Data>
      <Data>55282c40</Data>
      <Data>unknown</Data>
      <Data>0.0.0.0</Data>
      <Data>00000000</Data>
      <Data>c0000005</Data>
      <Data>00000000</Data>
      <Data>41c</Data>
      <Data>01d0741aa7272974</Data>
      <Data>C:\Users\Admin\Documents\Honorbuddy\Honorbuddy.exe</Data>
      <Data>unknown</Data>
      <Data>7a29f6d4-e00e-11e4-825b-3c15c2ba42b3</Data>
      <Data>
      </Data>
      <Data>
      </Data>
      </EventData>
      </Event>

      Log file is attached ...
       

      Attached Files:

      ayshy, Apr 11, 2015
      #1
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      it happens only on specific botbase?
       
      Tony, Apr 11, 2015
      #2
    3. ayshy

      ayshy New Member

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      It happens with any botbase .. I tried questing and DB .. same
       
      ayshy, Apr 11, 2015
      #3
    4. ayshy

      ayshy New Member

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      I am attaching DxDiag for any use .. just incase
       

      Attached Files:

      ayshy, Apr 11, 2015
      #4
    5. Tony

      Tony "The Bee" Staff Member Moderator

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      Tony, Apr 11, 2015
      #5
    6. ayshy

      ayshy New Member

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      None installed .. and I've already mentioned that on the first post
       
      ayshy, Apr 11, 2015
      #6
    7. Tony

      Tony "The Bee" Staff Member Moderator

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      gimme a log file from a different botbase plz
       
      Tony, Apr 11, 2015
      #7
    8. ayshy

      ayshy New Member

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      There you go .. kindly check attached :)
       

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      ayshy, Apr 11, 2015
      #8
    9. Tony

      Tony "The Bee" Staff Member Moderator

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      pm me your Skype and we will teamviewer it
       
      Tony, Apr 12, 2015
      #9
    10. ayshy

      ayshy New Member

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      Sorry for late reply .. but I had to wipe the machine down .. reinstalled windows 7 prof with bootcamp instead of windows 8.1 pro with bootcamp .. did the updates and everything .. started WOW and HB .. same problem!! with new fresh OS install fresh WOW install and fresh HB!!

      from windows log .. I saw a lot of kernel errors before HB shuts down ...!

      I am reinstalling OS again .. then download and install WOW and HB .. and will try .. will let you posted .. Thanks

      Tony .. will pm you my Skype right now
       
      ayshy, Apr 13, 2015
      #10
    11. CodenameG

      CodenameG New Member

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      well let us know.
       
      CodenameG, Apr 13, 2015
      #11
    12. ayshy

      ayshy New Member

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      Ok .. here is an update ...

      I have removed win partition from the MacBook Pro completely .. runs disk utility check and everything .. updated OS to the latest with all files to run bootcamp ... download a fresh copy of win 8.1 pro ... and installed it .. downloaded fresh copy of WOW .. and installed latest HB

      Same problem!! HB will run for couple of mins then crashes with windows error ..

      Here is what's on windows event log says:

      Log Name: Application
      Source: Application Error
      Date: 4/15/2015 6:18:38 PM
      Event ID: 1000
      Task Category: (100)
      Level: Error
      Keywords: Classic
      User: N/A
      Computer: KWA
      Description:
      Faulting application name: Honorbuddy.exe, version: 2.5.13471.782, time stamp: 0x55282c40
      Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
      Exception code: 0xc0000005
      Fault offset: 0x00000000
      Faulting process ID: 0x3bc8
      Faulting application start time: 0x01d0778ebbce0d88
      Faulting application path: C:\Users\Admin\Documents\Honorbuddy\Honorbuddy.exe
      Faulting module path: unknown
      Report ID: b0c9c075-e382-11e4-8251-3c15c2ba42b3
      Faulting package full name:
      Faulting package-relative application ID:
      Event Xml:
      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
      <Provider Name="Application Error" />
      <EventID Qualifiers="0">1000</EventID>
      <Level>2</Level>
      <Task>100</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2015-04-15T15:18:38.000000000Z" />
      <EventRecordID>623</EventRecordID>
      <Channel>Application</Channel>
      <Computer>KWA</Computer>
      <Security />
      </System>
      <EventData>
      <Data>Honorbuddy.exe</Data>
      <Data>2.5.13471.782</Data>
      <Data>55282c40</Data>
      <Data>unknown</Data>
      <Data>0.0.0.0</Data>
      <Data>00000000</Data>
      <Data>c0000005</Data>
      <Data>00000000</Data>
      <Data>3bc8</Data>
      <Data>01d0778ebbce0d88</Data>
      <Data>C:\Users\Admin\Documents\Honorbuddy\Honorbuddy.exe</Data>
      <Data>unknown</Data>
      <Data>b0c9c075-e382-11e4-8251-3c15c2ba42b3</Data>
      <Data>
      </Data>
      <Data>
      </Data>
      </EventData>
      </Event>

      Attached is the event log as well ...
       

      Attached Files:

      ayshy, Apr 15, 2015
      #12
    13. ayshy

      ayshy New Member

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      Another log with different account, character, botbase, and a screen shot ... :(:confused:
       

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      ayshy, Apr 15, 2015
      #13
    14. Tony

      Tony "The Bee" Staff Member Moderator

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      use dx9 instead and grab me a fresh log file plz
       
      Tony, Apr 15, 2015
      #14
    15. ayshy

      ayshy New Member

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      used dx9 .. rebooted the machine ... same ... uninstalled HB and removed ~\AppData\Local\Bossland, rebooted and downloaded a zip file .. extract then rebooted and run as admin .. same thing!!
       

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      ayshy, Apr 15, 2015
      #15
    16. ayshy

      ayshy New Member

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      I am starting to believe that this build of HB has some issues with VSL, .Net, and visual C ... since most of the people after this build are reporting almost the same problem .. well .. here is what leads to Windows EventID 1000 ..

      1- https://www.thebuddyforum.com/rebornbuddy-forum/rebornbuddy-support/204239-ff14-client-crashing-rb-update.html?highlight=event+1000

      2- https://social.msdn.microsoft.com/Forums/vstudio/en-US/fa3c74f6-18a1-4987-bb64-69fa14691993/application-error-in-windows-8-event-id-1000-faulting-module-path-cwindowssystem32ntdlldll?forum=csharpgeneral

      Keep in mind .. that I have tried in Both Windows 7 Pro, and Win 8.1 Pro .. fresh install!! and clean copy with nothing installed .. only win updates, WOW, and HB

      Awaiting for any comments, support, advice .. :confused::(:confused:
       
      ayshy, Apr 16, 2015
      #16
    17. Tony

      Tony "The Bee" Staff Member Moderator

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      pm me your Skype and we will teamviewer it
       
      Tony, Apr 16, 2015
      #17
    18. ayshy

      ayshy New Member

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      Will send it right now
       
      ayshy, Apr 16, 2015
      #18
    19. ayshy

      ayshy New Member

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      I have just updated to the latest HB, and the problem is still happening!!

      Tony, I have pmed you my Skype .. still waiting for a reply plz
       
      ayshy, Apr 17, 2015
      #19
    20. Tony

      Tony "The Bee" Staff Member Moderator

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      i will be available in a few hours,sorry
       
      Tony, Apr 17, 2015
      #20
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