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  • Hearthbuddy Not working / Freezing

    Discussion in 'Hearthbuddy Support' started by oosterdyk, May 1, 2015.

    1. oosterdyk

      oosterdyk New Member

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      Hello,

      I just purchased a 3 day hearthbuddy key, but it is not working.
      After I pasted my key into the program, it boots up but it gives a blank screen and then freezes/stops working.

      Attached my Log file below.



      View attachment Hearthbuddy 2900 2015-05-01 19.37.txt
       
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      remove:
      - microsoft .net framework 4 client profile
      - microsoft .net framework 4 extended
      - microsoft visual c++ 2010 x86 redistributable
      - microsoft visual c++ 2012 x86 redistributable


      restart your pc,
      download the installationwizard https://www.thebuddyforum.com/attach...uddywizard-zip
      run them as administrator.
      after wizard installation is done, run windows update. And install all updates for .net & c++
      restart
       
    3. oosterdyk

      oosterdyk New Member

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      Thanks for the Answer Tony, will try this method. Hope it helps.
       
    4. Tony

      Tony "The Bee" Staff Member Moderator

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      keep me updated plz
       
    5. oosterdyk

      oosterdyk New Member

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      Will keep you updates Tony, internet was slow and had to download some updates, installing them now, Hoping that it works after restart
       
    6. oosterdyk

      oosterdyk New Member

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      Update : Working
       
    7. Tony

      Tony "The Bee" Staff Member Moderator

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      alright!
       

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