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    • Hearthbuddy is crashing everytime I launch it

    Discussion in 'Hearthbuddy Support' started by HashG, May 18, 2015.

    1. HashG

      HashG New Member

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      Hey,

      I bought the 3 day trial of HB, and it worked for about 3 hours. Then there was an Hearthstone update so I waited for the HB update but now, when I launch it, it just crashes (stop responding) after the configuration window.

      My log : http://pastebin.com/raw.php?i=0uDDAvRt

      Thanks
       
      HashG, May 18, 2015
      #1
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      Tony, May 18, 2015
      #2
    3. HashG

      HashG New Member

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      Sorry, I thought a Pastebin link was okay but yh.
       

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      HashG, May 18, 2015
      #3
    4. Tony

      Tony "The Bee" Staff Member Moderator

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      remove:

      - microsoft visual c++ 2010 x86 redistributable
      - microsoft visual c++ 2012 x86 redistributable


      restart your pc,
      download the installationwizard https://www.thebuddyforum.com/attach...uddywizard-zip
      run them as administrator.
      after wizard installation is done, run windows update. And install all updates for .net & c++
      restart
       
      Tony, May 18, 2015
      #4
    5. Kenter

      Kenter New Member

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      Hello. I have the exact same problem. Followed your steps, this is on a fresh install of windows. .net and c++ all updated. Still crash with the greymagic.dll error.
       

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      Kenter, May 22, 2015
      #5
    6. Tony

      Tony "The Bee" Staff Member Moderator

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      open your own thread plz
       
      Tony, May 22, 2015
      #6

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