Just purchased and cant open

Just purchased bot and when I try to open it crashes. I get this.
Problem Event Name: APPCRASH
Application Name: Hearthbuddy.exe
Application Version: 0.3.978.152
Application Timestamp: 55568409
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18798
Fault Module Timestamp: 5507b485
Exception Code: e0434352
Exception Offset: 0000c42d
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

It's not creating a log in the folder.

 

Hi Tony, I purchased the bot today as well and I am experiencing a similar problem.

Problem Event Name: APPCRASH
Application Name: Hearthbuddy.exe
Application Version: 0.3.978.152
Application Timestamp: 55568409
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.17206
Fault Module Timestamp: 50e6605e
Exception Code: e0434352
Exception Offset: 0000c41f
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 3076
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I have also downloaded and ran the installionwizard as you suggested but it still cannot solve the problem, hope you can give me some more help here, thanks.

 

Hi busk. It did not work for me either. I did some research and this worked for me.

remove:
- microsoft .net framework 4 client profile
- microsoft .net framework 4 extended
- microsoft .net framework 4.5.1
- microsoft visual c++ 2010 x86 redistributable
- microsoft visual c++ 2012 x86 redistributable

restart your pc,
download the installation wizard.
run it as administrator.
after the wizard is done, run windows update. And install all updates for .net & c++
restart