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  • crashing after entering my code

    Discussion in 'Hearthbuddy Support' started by mutantbroom, May 28, 2015.

    1. mutantbroom

      mutantbroom New Member

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      im having a similar error a lot of other people are having where hearthbuddy crashes right after entering my code. I think i pasted my log file right.
       

      Attached Files:

    2. Tony

      Tony "The Bee" Staff Member Moderator

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      remove:
      - microsoft .net framework 4 client profile
      - microsoft .net framework 4 extended
      - microsoft visual c++ 2010 x86 redistributable
      - microsoft visual c++ 2012 x86 redistributable


      restart your pc,
      download the installationwizard https://www.thebuddyforum.com/attach...uddywizard-zip
      run them as administrator.
      after wizard installation is done, run windows update. And install all updates for .net & c++
      restart
       
    3. mutantbroom

      mutantbroom New Member

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      im a little confused about the files i have to remove. does that mean totally deleting them? also if you can, can you give me the exact names of the files i have to remove so i don't mess i up?
       
    4. Tony

      Tony "The Bee" Staff Member Moderator

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      yes you must uninstall the files you can find on the list above on your machine via control panel
       
    5. mutantbroom

      mutantbroom New Member

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      Thanks, but I'm confused about what files to delete, for instance when I went into the Microsoft.net framework 4 folder, there are multiple files with client in them but none with extended so something like a picture of the exact file I am supposed to delete would be nice.
       
    6. Tony

      Tony "The Bee" Staff Member Moderator

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      pm me your Skype and we will teamviewer it
       

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