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    • Authentication Failure, Server Exception

    Discussion in 'Honorbuddy Support' started by riles22, Jun 1, 2015.

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    1. riles22

      riles22 New Member

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      Hello,

      I began receiving this error today after having no issues yesterday. Log attached.

      Thanks in advance for any help!

      -Riles
       

      Attached Files:

      riles22, Jun 1, 2015
      #1
    2. CodenameG

      CodenameG New Member

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      [21:41:44.405 N] Honorbuddy v2.5.11936.755 started.
      thats why.

      Download the latest version of honorbuddy.
      http://updates.buddyauth.com/GetNewest?filter=Honorbuddy
      Then do a clean install into a new folder. Do not reinstall over a previous installation or move items from the old installation into the new one.
       
      CodenameG, Jun 1, 2015
      #2
    3. riles22

      riles22 New Member

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      Thanks for the quick response!
      Unfortunately whenever I try clicking that link or getting to the buddy download page in general, it says there is an error loading the page: Gyazo - f89bb4f6914dabb8abd1a4476a1a94e0.png

      Any suggestions as to what I can do?
       
      riles22, Jun 2, 2015
      #3
    4. CodenameG

      CodenameG New Member

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      are you in germany?
       
      CodenameG, Jun 2, 2015
      #4
    5. riles22

      riles22 New Member

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      Nope, California, USA.
       
      riles22, Jun 2, 2015
      #5
    6. innomina

      innomina Member

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      California here too and same issue


      [08:37:00.363 N] Honorbuddy v2.5.14052.789 started.
      [08:37:00.757 Q] Honorbuddy was unable to check for an update.
      Honorbuddy will not be able to update automatically.
      [08:37:00.760 D] System.ArgumentException: Version string portion was too short or too long.
      at System.Version.VersionResult.SetFailure(ParseFailureKind failure, String argument)
      at System.Version.TryParseVersion(String version, VersionResult& result)
      at System.Version.Parse(String input)
      at System.Version..ctor(String version)
      at (String )
      at Honorbuddy.MainWindow.​*‏*‏****​‎**‪**‪‎‫‪*​**()
      [08:37:23.550 N] Logging in...
      [08:37:23.961 N] Server Exception
      [08:39:16.693 N] Authentication failed.
      Server Exception

      [08:39:18.867 N] Logging in...
      [08:39:19.274 N] Server Exception
      [08:39:21.056 N] Authentication failed.
      Server Exception


      Please note, HB was working fine earlier today.
       
      Last edited: Jun 2, 2015
      innomina, Jun 2, 2015
      #6
    7. Tony

      Tony "The Bee" Staff Member Moderator

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      tried to flush your dns?
       
      Tony, Jun 2, 2015
      #7
    8. innomina

      innomina Member

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      Flushed dns and still does not connect
       
      innomina, Jun 2, 2015
      #8
    9. Tony

      Tony "The Bee" Staff Member Moderator

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      we will check our end asap
       
      Tony, Jun 2, 2015
      #9
    10. innomina

      innomina Member

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      Authentication failed!

      Can not log into HB Honorbuddy v2.5.13305.777

      This just started last night after working fine that day.
       

      Attached Files:

      innomina, Jun 2, 2015
      #10
    11. innomina

      innomina Member

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      I have teamviewer installed so let me know if you want to start a session?? I would really like to get this resolved as I can not use it as it is.
       
      innomina, Jun 2, 2015
      #11
    12. Tony

      Tony "The Bee" Staff Member Moderator

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      whats your ISP?
       
      Tony, Jun 2, 2015
      #12
    13. riles22

      riles22 New Member

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      Time Warner Cable
       
      riles22, Jun 2, 2015
      #13
    14. innomina

      innomina Member

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      So is mine.....sigh...what now?
       
      innomina, Jun 2, 2015
      #14
    15. Tony

      Tony "The Bee" Staff Member Moderator

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      tried to contact your ISP?
       
      Tony, Jun 3, 2015
      #15
    16. innomina

      innomina Member

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      and tell them what? what ports or items we have them unblock?
       
      innomina, Jun 3, 2015
      #16
    17. riles22

      riles22 New Member

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      The thing that is strange to me is that I can access Home Page - Buddy Auth Portal just fine, just not updates.buddyauth.com

      I can access updates.buddyauth.com on my phone, not connected to my wifi.
       
      riles22, Jun 3, 2015
      #17
    18. innomina

      innomina Member

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      Same with me
       
      innomina, Jun 3, 2015
      #18
    19. Tony

      Tony "The Bee" Staff Member Moderator

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      let them know which page gives you issues,i am sure they can check it
       
      Tony, Jun 3, 2015
      #19
    20. riles22

      riles22 New Member

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      I have tried just about everything at this point: different IP's, OpenDNS, flushing dns, different router configs, etc.
      All computers on the network cannot access the page.
      I contacted Time Warner Cable and talked to two different reps. They both said that they could access the page on their end.
      The only thing I haven't tried is bypassing wifi and connecting a computer directly. That will be my next step. Any other suggestions?
       
      riles22, Jun 3, 2015
      #20
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