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    • can't install honnorbuddy

    Discussion in 'Honorbuddy Support' started by mancio1982, Jul 9, 2015.

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    1. mancio1982

      mancio1982 New Member

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      hello,i cannot install honnor budy is sais: 0x80070490- element not found

      this is the log file.thank you

      [161C:1620][2015-07-10T02:04:22]i001: Burn v3.8.1128.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\ToS\Downloads\Honorbuddy Installer.exe, cmdline: '-burn.unelevated BurnPipe.{A0E2D3E8-08A1-45F8-B83F-20383446ACF6} {D06506D3-FACD-4E3B-8291-B642441D4785} 5644'
      [161C:1620][2015-07-10T02:04:22]i000: Initializing string variable 'InstallFolder' to value '[PersonalFolder]Honorbuddy'
      [161C:1620][2015-07-10T02:04:22]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\ToS\AppData\Local\Temp\Honorbuddy_20150710020422.log'
      [161C:1620][2015-07-10T02:04:22]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\ToS\Downloads\Honorbuddy Installer.exe'
      [161C:1620][2015-07-10T02:04:22]i000: Setting string variable 'WixBundleName' to value 'Honorbuddy'
      [161C:1620][2015-07-10T02:04:22]i100: Detect begin, 3 packages
      [161C:1620][2015-07-10T02:04:22]i000: Setting version variable 'MFC110_Version_x86' to value '11.0.60610.1'
      [161C:1620][2015-07-10T02:04:22]i000: Setting string variable 'NETFRAMEWORK45' to value '379893'
      [161C:1620][2015-07-10T02:04:22]i052: Condition 'NETFRAMEWORK45 >= 378675' evaluates to true.
      [161C:1620][2015-07-10T02:04:22]w120: Detected partially cached package: vcredist110_x86, invalid payload: vcredist110_x86, reason: 0x80070570
      [161C:1620][2015-07-10T02:04:22]i101: Detected package: NetFx451Web, state: Present, cached: None
      [161C:1620][2015-07-10T02:04:22]i101: Detected package: vcredist110_x86, state: Absent, cached: Partial
      [161C:1620][2015-07-10T02:04:22]i101: Detected package: Honorbuddy, state: Absent, cached: None
      [161C:1620][2015-07-10T02:04:22]i199: Detect complete, result: 0x0
      [161C:1638][2015-07-10T02:04:34]i000: Setting string variable 'InstallFolder' to value 'C:\Users\ToS\Desktop\Honnorbuddy'
      [161C:1620][2015-07-10T02:04:35]i200: Plan begin, 3 packages, action: Install
      [161C:1620][2015-07-10T02:04:35]w321: Skipping dependency registration on package with no dependency providers: NetFx451Web
      [161C:1620][2015-07-10T02:04:35]i052: Condition '(NOT MFC110_Version_x86 >= v12.0.30501.1) OR NOT MFC110_Version_x86' evaluates to true.
      [161C:1620][2015-07-10T02:04:35]w321: Skipping dependency registration on package with no dependency providers: vcredist110_x86
      [161C:1620][2015-07-10T02:04:35]i000: Setting string variable 'WixBundleLog_vcredist110_x86' to value 'C:\Users\ToS\AppData\Local\Temp\Honorbuddy_20150710020422_0_vcredist110_x86.log'
      [161C:1620][2015-07-10T02:04:35]i000: Setting string variable 'WixBundleRollbackLog_Honorbuddy' to value 'C:\Users\ToS\AppData\Local\Temp\Honorbuddy_20150710020422_1_Honorbuddy_rollback.log'
      [161C:1620][2015-07-10T02:04:35]i000: Setting string variable 'WixBundleLog_Honorbuddy' to value 'C:\Users\ToS\AppData\Local\Temp\Honorbuddy_20150710020422_1_Honorbuddy.log'
      [161C:1620][2015-07-10T02:04:35]i201: Planned package: NetFx451Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
      [161C:1620][2015-07-10T02:04:35]i201: Planned package: vcredist110_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
      [161C:1620][2015-07-10T02:04:35]i201: Planned package: Honorbuddy, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
      [161C:1620][2015-07-10T02:04:35]i299: Plan complete, result: 0x0
      [161C:1620][2015-07-10T02:04:35]i300: Apply begin
      [160C:1610][2015-07-10T02:04:36]i360: Creating a system restore point.
      [160C:1610][2015-07-10T02:04:39]i361: Created a system restore point.
      [161C:1620][2015-07-10T02:04:39]i000: Caching bundle from: 'C:\Users\ToS\AppData\Local\Temp\{84e743ea-f6ec-48d4-a2b2-d9d0a9e37734}\.be\Honorbuddy Installer.exe' to: 'C:\Users\ToS\AppData\Local\Package Cache\{84e743ea-f6ec-48d4-a2b2-d9d0a9e37734}\Honorbuddy Installer.exe'
      [161C:1620][2015-07-10T02:04:39]i320: Registering bundle dependency provider: {84e743ea-f6ec-48d4-a2b2-d9d0a9e37734}, version: 2.5.14168.794
      [161C:17B8][2015-07-10T02:04:39]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\ToS\Downloads\vcredist_x86.exe
      [161C:17B8][2015-07-10T02:04:39]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\ToS\Downloads\'
      [160C:1640][2015-07-10T02:04:39]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
      [160C:1640][2015-07-10T02:04:39]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
      [160C:1640][2015-07-10T02:04:39]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
      [160C:1640][2015-07-10T02:04:39]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
      [160C:1640][2015-07-10T02:04:39]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
      [161C:17B8][2015-07-10T02:04:39]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\ToS\AppData\Local\Temp\{84e743ea-f6ec-48d4-a2b2-d9d0a9e37734}\vcredist110_x86, error: 0x80070490.
      [161C:17B8][2015-07-10T02:04:39]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
      [161C:17B8][2015-07-10T02:04:42]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\ToS\Downloads\vcredist_x86.exe
      [160C:1640][2015-07-10T02:04:42]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
      [160C:1640][2015-07-10T02:04:42]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
      [160C:1640][2015-07-10T02:04:42]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
      [160C:1640][2015-07-10T02:04:42]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
      [160C:1640][2015-07-10T02:04:42]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
      [161C:17B8][2015-07-10T02:04:42]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\ToS\AppData\Local\Temp\{84e743ea-f6ec-48d4-a2b2-d9d0a9e37734}\vcredist110_x86, error: 0x80070490.
      [161C:17B8][2015-07-10T02:04:42]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
      [161C:17B8][2015-07-10T02:04:45]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\ToS\Downloads\vcredist_x86.exe
      [160C:1640][2015-07-10T02:04:45]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
      [160C:1640][2015-07-10T02:04:45]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
      [160C:1640][2015-07-10T02:04:45]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
      [160C:1640][2015-07-10T02:04:45]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
      [160C:1640][2015-07-10T02:04:45]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
      [161C:17B8][2015-07-10T02:04:45]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\ToS\AppData\Local\Temp\{84e743ea-f6ec-48d4-a2b2-d9d0a9e37734}\vcredist110_x86, error: 0x80070490.
      [161C:1620][2015-07-10T02:04:45]e000: Error 0x80070490: Failed while caching, aborting execution.
      [161C:1620][2015-07-10T02:04:45]i330: Removed bundle dependency provider: {84e743ea-f6ec-48d4-a2b2-d9d0a9e37734}
      [161C:1620][2015-07-10T02:04:45]i352: Removing cached bundle: {84e743ea-f6ec-48d4-a2b2-d9d0a9e37734}, from path: C:\Users\ToS\AppData\Local\Package Cache\{84e743ea-f6ec-48d4-a2b2-d9d0a9e37734}\
      [161C:1620][2015-07-10T02:04:46]i399: Apply complete, result: 0x80070490, restart: None, ba requested restart: No
       
      mancio1982, Jul 9, 2015
      #1
    2. mancio1982

      mancio1982 New Member

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      allready tried buddywizard so that's out of the question.thank you
       
      mancio1982, Jul 9, 2015
      #2
    3. CodenameG

      CodenameG New Member

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      CodenameG, Jul 9, 2015
      #3
    4. mancio1982

      mancio1982 New Member

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      thank you,now i got a different error...it crashes when i try to log in the game
      Authentication failed
      Server Exception
      this is the error
       
      mancio1982, Jul 10, 2015
      #4
    5. Valpsjuk

      Valpsjuk Member

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      This is a known issue being worked on at the moment
       
      Valpsjuk, Jul 10, 2015
      #5
    6. BotOperator

      BotOperator Well-Known Member

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      This is not related to your installation but happens due to a server problem on our side atm.
      We're working already on it.
       
      BotOperator, Jul 10, 2015
      #6
    7. mancio1982

      mancio1982 New Member

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      okay,i will wait paciently,thank you all for the hasty support:)
       
      mancio1982, Jul 10, 2015
      #7
    8. Tony

      Tony "The Bee" Staff Member Moderator

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      should be ok now
       
      Tony, Jul 10, 2015
      #8

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