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  • help stuck at logging in

    Discussion in 'Honorbuddy Support' started by armand4evar, Aug 16, 2015.

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    1. armand4evar

      armand4evar New Member

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      i have tried new install , all updates and buddy wizzard and everything to make it start in 32bit , but
      it still wont log in , it just sits there no matter how long i leave it
       

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    2. chinajade

      chinajade Well-Known Member Moderator Buddy Core Dev

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      Hi, Armand4evar, and thanks for the log

      Try switching the WoWclient to DX9 mode, and restart the WoWclient. If no joy, please show us a fresh log.

      cheers,
      chinajade
       
    3. armand4evar

      armand4evar New Member

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      how do i switch it to dx9?
       
    4. chinajade

      chinajade Well-Known Member Moderator Buddy Core Dev

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      In the WoWclient, before you log in...
      → hit the "System" button
      → select the "Advanced" tab
      → bottom left column, set the "Graphics API" to DX9
      → save everything
      restart the WoWclient

      cheers,
      chinajade
       
    5. armand4evar

      armand4evar New Member

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      still not working sadly
       

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    6. chinajade

      chinajade Well-Known Member Moderator Buddy Core Dev

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      Hi, Armand4evar,

      Sorry you are not off-and-away. This is not a failure mode with which I'm familiar.

      Let's try making certain you've all the needed dependencies. This article will walk you through the process:

      If still not joy, please attach a fresh log. And, we'll need someone from the regular Support team to have a look.

      cheers,
      chinajade
       
    7. armand4evar

      armand4evar New Member

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      ive tried everything on there and still not working
       

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    8. Tony

      Tony "The Bee" Staff Member Moderator

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      any firewall/antivirus enabled?
       
    9. armand4evar

      armand4evar New Member

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      no none of that , been on the forums for 4 hours now and doing every single fix possible you and chinajade have told everyone and gone through th elist and the youtube vid
      to turn everything into 32bit and still no luck with anything , buddywizzard says it should be good to go but still no luck , fresh installs so many times . ive covered everything
       
    10. CodenameG

      CodenameG New Member

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    11. armand4evar

      armand4evar New Member

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      flushed the dns and all the host files look to be in order and still no log in
       

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    12. armand4evar

      armand4evar New Member

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      also the key is the right one , the one being used is the one in buddy auth
       
    13. CodenameG

      CodenameG New Member

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      well it is a connection issue at this point. make sure port 5031 is open and if you have a software firewall solution that its not blocking it.

      also if you have multiple network adapters enabled, try disabling all except for the one you use to connect to the internet.
       
    14. armand4evar

      armand4evar New Member

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      only have the one adapter and how do i check on my port 5031 , I am not the best at that sort of Stuff
       
    15. Tony

      Tony "The Bee" Staff Member Moderator

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      you can call your ISP and ask them to help you
       
    16. armand4evar

      armand4evar New Member

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      I have contacted my ISP and waiting for them to see what they can do and find out about the port 5031
       
    17. CodenameG

      CodenameG New Member

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      ok, well let us know then.
       
    18. armand4evar

      armand4evar New Member

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      ok so i just put it on my laptop and it works on there so it has to be a fault with my computer
       
    19. armand4evar

      armand4evar New Member

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      ok just got it working , thanks for the help and patience everyone ^^
       
    20. Tony

      Tony "The Bee" Staff Member Moderator

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      you're welcome!


      closed
       
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