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    • HB Won't Open - Log Attached - Should be easy for one of you smart guys!

    Discussion in 'Honorbuddy Support' started by luvobama, Sep 28, 2015.

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    1. luvobama

      luvobama Member Legendary

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      luvobama, Sep 28, 2015
      #1
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      use the zip file instead of the installer
       
      Tony, Sep 28, 2015
      #2
    3. luvobama

      luvobama Member Legendary

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      Still no good Tony. It looks like it's trying to open, then flashes open and closed really quickly. It's not producing a log file at all. I have done a clean install as well as checked all programs that conflict.

      Appreciate your quick response as always.
       
      luvobama, Sep 28, 2015
      #3
    4. Tony

      Tony "The Bee" Staff Member Moderator

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      fresh log file in that case plz :)
       
      Tony, Sep 28, 2015
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    5. luvobama

      luvobama Member Legendary

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      Hi Tony,

      Sorry it's not producing a log file. It hasn't even created the /log folder in my HB. I've tried a fresh install but still nothing.
       
      luvobama, Sep 28, 2015
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    6. luvobama

      luvobama Member Legendary

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      It just sort of looks like it's trying to open something - then the system tray icon flashes for a split second (not even time to screenshot it) and then nothing.
       
      luvobama, Sep 28, 2015
      #6
    7. Tony

      Tony "The Bee" Staff Member Moderator

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      any antivirus enabled?
       
      Tony, Sep 28, 2015
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    8. luvobama

      luvobama Member Legendary

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      No, I don't have any antiviruses. Have also disabled Window's defender.
       
      luvobama, Sep 28, 2015
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    9. luvobama

      luvobama Member Legendary

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      [video=youtube_share;oh-pf3fJMLw]https://youtu.be/oh-pf3fJMLw[/video]
       
      luvobama, Sep 29, 2015
      #9
    10. luvobama

      luvobama Member Legendary

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      The above is what happening - I'd be really grateful for help with Skype even if possible.
       
      luvobama, Sep 29, 2015
      #10
    11. Tony

      Tony "The Bee" Staff Member Moderator

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      pm me your Skype and we will teamviewer it
       
      Tony, Sep 29, 2015
      #11
    12. luvobama

      luvobama Member Legendary

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      PM'd - really appreciate your help Tony.
       
      luvobama, Sep 29, 2015
      #12
    13. luvobama

      luvobama Member Legendary

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      Hi Tony,

      I'll be on for the next couple of hours.
       
      luvobama, Oct 2, 2015
      #13
    14. luvobama

      luvobama Member Legendary

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      Unfortunately Tony & I haven't been able to connect. Has anyone else had this experience (check video on page 1)
       
      luvobama, Oct 4, 2015
      #14
    15. Tony

      Tony "The Bee" Staff Member Moderator

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      i am online!
       
      Tony, Oct 4, 2015
      #15

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