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    • HB keeps making my Comp crash! =[

    Discussion in 'Archives' started by jmill49, Jan 21, 2011.

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    1. jmill49

      jmill49 New Member

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      Whats goin on? every time i run HB it crashes my computer and just turns it off completely. Im new to this, and i would attach a log but it all get erased when my computer shuts off! And it doesnt just shut down like that unless its on HB... Gatherbuddy works fine. I just bought the program and this makes it almost useless =[[ Any suggestions to fix it? i would REALLY appreciate it.
       
      jmill49, Jan 21, 2011
      #1
    2. Angully

      Angully Member

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      im sorry to say but it sounds like this is related to your graphics card are you using an onboard by anychance because on my previous pc running hb and wow would overload the G-ram causing the display driver to crash
       
      Angully, Jan 21, 2011
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    3. Tony

      Tony "The Bee" Staff Member Moderator

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      give us more details about your system
      specs and OS?
       
      Tony, Jan 22, 2011
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    4. jmill49

      jmill49 New Member

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      Windows Vista Home Premium
      Processor: Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz 2.33 GHz
      Memory (RAM): 4.00 GB
      System type: 74-bit Operating System
      Graphics Card: ATI Radeon HD 4670
      --------
       
      jmill49, Jan 22, 2011
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    5. Angully

      Angully Member

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      ok its def not due to your pc so try un installing framework and reinstalling it both versions 3 and 4

      also there is no such thing as 74bit there is 64 and 86x [86 is act5ually 32]
       
      Angully, Jan 22, 2011
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    6. jmill49

      jmill49 New Member

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      i ment to say 64 bit my apologies. And is there a certain place i need to DL the framework to?
       
      jmill49, Jan 22, 2011
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    7. jmill49

      jmill49 New Member

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      My Computer is still crashing after uninstalling and reinstalling framework 4 and 3. any suggestions?
       
      jmill49, Jan 22, 2011
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    8. Tony

      Tony "The Bee" Staff Member Moderator

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      make sure that all your drivers are updated
      the same for your directx
      and for the windows updates
       
      Tony, Jan 23, 2011
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    9. Angully

      Angully Member

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      once you have updated your drivers e.t.c give us an update if your still having problems ill keep an eye on this thread and see what i can do
       
      Angully, Jan 23, 2011
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    10. jmill49

      jmill49 New Member

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      Ok, so everything was updated and running, left fore about 2 hours, and came home and my computer was off. I have been watching it when it just crashes too. it just completely turns my comp off suddenly.
       
      jmill49, Jan 23, 2011
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    11. dan991199

      dan991199 New Member

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      check your power saving settings in control pannel.
       
      dan991199, Jan 23, 2011
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    12. jmill49

      jmill49 New Member

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      Its set to "Never" on everything. and its not a sleep turn off, my comp has to boot back up. and it gives me the option to go into safe mode.
       
      jmill49, Jan 23, 2011
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    13. jmill49

      jmill49 New Member

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      So i have tryed everything that has been suggested. Problem still continues. and the problem is DEF associated with this program. GB and HB both make my comp crash and it doesnt happen anytime other than when one of the two programs is running. Please help?
       
      jmill49, Jan 26, 2011
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    14. jmill49

      jmill49 New Member

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      Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.0.6002.2.2.0.768.3
      Locale ID: 1033

      Additional information about the problem:
      BCCode: c000021a
      BCP1: FFFFF880094270B0
      BCP2: 0000000000000000
      BCP3: FFFFFFFFC0000001
      BCP4: 0000000000100638
      OS Version: 6_0_6002
      Service Pack: 2_0
      Product: 768_1

      Files that help describe the problem:
      C:\Windows\Minidump\Mini012611-02.dmp
      C:\Users\Jon\AppData\Local\Temp\WER-54054-0.sysdata.xml
      C:\Users\Jon\AppData\Local\Temp\WERF93C.tmp.version.txt


      thats the specs i get from microsoft windows when i boot back up from crash. that any help?
       
      jmill49, Jan 27, 2011
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    15. Apoc

      Apoc Moderator Staff Member Moderator

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      This isn't actually HB/GB related. Chances are, you have an anti-virus or firewall running that is causing issues. (Or you may have a virus, which seems much more likely)

      See; How to troubleshoot a "STOP 0xC000021A" error

      I suggest running a virus scan with something like Malwarebytes or Windows Defender: Home Page

      Also; I suggest installing (and letting run) The home of Spybot-S&D!

      These will rule out just about all cases of malware, spyware, and viruses on your system.

      Honorbuddy is a fully managed application, and as such; cannot step down to the kernel level (or even modify kernel processes), which is the cause of your BSODs. [Note: it can do modify kernel processes, however, we do not, and never will, specifically to avoid BSODs such as this.]
       
      Apoc, Jan 27, 2011
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    16. jmill49

      jmill49 New Member

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      ok so i DLed the spywear and malware protectors, they did find some thing and removed them. after reboot, and use of HB computer continues to crah within 20 mins. =[ is there a port i need to open? or how would i stop my computer fum full system shutdown out of the blue?
       
      jmill49, Jan 27, 2011
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    17. butane

      butane New Member

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      Stop messing around with virus removal and all that nonsense, just reinstall your system software.
       
      butane, Jan 27, 2011
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    18. jmill49

      jmill49 New Member

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      where do i go to do that? >.>
       
      jmill49, Jan 27, 2011
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    19. butane

      butane New Member

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      If you have not done it before then I doubt you are gonna want to do this, but you need the original disc your computer came with or the retail copy of the OS you want to install. You need to back up all the data you want to keep(your entire wow folder, files, folders, saved games, bookmarks).

      If this is something you would be interested in then say so, and I will give you a link with detailed instructions.
       
      butane, Jan 27, 2011
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    20. jmill49

      jmill49 New Member

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      is it necessary to do a whole system restor?! =[[ and how do i back up my files? i have alot of music and pics and whatnot i dont want to lose off this comp. and if thats the only way to resolve this problem, then i guess im gonna need that link. would prefer to try ANYTHING other than that first.
       
      jmill49, Jan 27, 2011
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