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  • Paid, no key

    Discussion in 'Rebornbuddy Forum' started by pulsebombu, Nov 2, 2024.

    1. pulsebombu

      pulsebombu New Member

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      Hello,

      I submitted a ticket regarding my RB key just shy of a week ago without any response. Seems like forums are a better way to get a response than support, so posting here in hopes that this can get resolved. My ticket number is #221520

      It's odd I'm having this issue now since I've used basically identical credentials without issue in the past.
       
    2. mastahg

      mastahg Administrator Staff Member

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      I don't have access to support tickets, i can check if the order was processed if you provide that number
       
    3. pulsebombu

      pulsebombu New Member

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      My order number is #326829. I checked bank statements and it looks like there's nothing related to the charge on them for some reason.
       
    4. mastahg

      mastahg Administrator Staff Member

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      I don't see it in the database either which means it was probably declined and set to refund, i would try ordering with a different card and make sure the user details are correct.
       

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