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  • Problems Logging in!

    Discussion in 'Archives' started by nelson00, Jun 6, 2011.

    1. nelson00

      nelson00 New Member

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      Heya!

      I have problems logging in!

      I had to restart my computer when i came back on i had to turn in the details for logging in again.
      But it says:
      Invalid Account Details
      Authentication failed!

      I can log into the homepage here but not on my account on the program, What should i do.

      Please help me!
      Best regards
       
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      "Invalid Account Details"=wrong username or pass

      make sure that you are trying to log using your shop info
       
    3. nelson00

      nelson00 New Member

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      That was a kinda faster answer

      Well, i have tried to log in there now.
      It says my information is wrong. I tried to restore my password but then it says:

      Sorry, we cannot find any matching accounts for the criteria you submitted, please double check your information and try again

      Well, i know my mail is right.
      But i can't remember name i thought it was the same as on the forum. But it isn't, and i don't know what to do.

      Please help me!
       
    4. Tony

      Tony "The Bee" Staff Member Moderator

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      are you able to log here?
      Log On - Buddy Auth Portal

      again,try to log with your shop info,forums info can be diff

      and keep in mind that your info is case sensitive
       
    5. nelson00

      nelson00 New Member

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      Well, i know my account name because i checked my other computer.
      And there i could logg the account.

      No i could not log into there you just linked me too. I tried to restore my password. But it says wrong information. but i know i'm giving right mail since i looked up the emails i got when i registered here.
       
    6. Tony

      Tony "The Bee" Staff Member Moderator

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      wait

      your info works on another pc?
       
    7. nelson00

      nelson00 New Member

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      yes, it does. I had to look up the user name, and it came up in my mind that i have honorbuddy on that computer also. So i checked my user name there.
       
    8. Tony

      Tony "The Bee" Staff Member Moderator

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      thats odd

      what error you get on auth portal?
       
    9. nelson00

      nelson00 New Member

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      Login was unsuccessful. Please correct the errors and try again.
      •The user name or password provided is incorrect.

      Is what i get when i try to log in.

      Then im going If you forgot your password, use this Link to reset it (a new password will be sent to your registered email adress)

      When im there i write in my email and my username
      I get this error: Sorry, we cannot find any matching accounts for the criteria you submitted, please double check your information and try again
       

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