Max Sessions. I bought 1 session.

I can't log in to Honorbuddy; it gives me the "Max Sessions! Authentication Failed!" error. I bought a single session and I haven't used it in over a week and now I can't log on at all. I have restarted my computer twice and Honor buddy isn't running in the task manager.

Why can't I use the service I paid for?

Edit: I've tried to log into Buddyauth to kill my session, but none of my logins work. I've tried my forum username/password, my Honor buddy key. Nothing works. I don't remember my username or password, only the email I used, but for some strange reason you need your email AND username to reset your password which makes little sense.

Edit2: I've never shared my key with anyone.

LOG:
[12:20:27 PM:765] Logging in...
[12:20:28 PM:541]
Max Sessions
[12:20:28 PM:713] Authentication failed!

 

I said in my original post that no one has seen my key but me. Sorry if I sound short tempered, this is a little frustrating.

 

I have only used the bot on a single PC (my only PC). Is it possible a plugin I installed could be malicious and stole my key? That's the only thing I can think of at this time. Do you have any solutions?

 

I have this issue sometimes when i have to kill the process for hb, but usually I just end up waiting a few minutes and then I can log in correctly again... Possibly try uninstalling and reinstalling? Just an idea... But this issue has gotten on my nerves aswell

 

I appreciate your response,but I haven't been able to log into honorbuddy in over a week... There are no processes running to be killed.

I would really appreciate some meaningful support for this issue.

 

SO I was finally able to log in yesterday after a week of getting the Max Sessions error. I ran the bot before I went to bed, it stopped iotself from running and then 8 hours later I am STILL unable to log in...guess why? MAX SESSIONS. What the hell...

Logs below...

View attachment 18-09-2011_12_17 AM 3980 Log.txt <-- was actually able to log in and use bot for a bit
View attachment 18-09-2011_9_03 AM 2804 Log.txt
View attachment 18-09-2011_8_57 AM 9128 Log.txt

 

Nothing? Is there seriously only one support person for a product which charges as much money as it does?

 

Windows FireWall and AVG. This has always been the case though and it worked fine for the entire time I've had it until recently.

 

Uninstalled AVG and disabled FireWall and it still doesn't work. Can you not cancel this key and send me a new one? Better yet... Let me use a username and password so I can Terminate my own sessions through buddyauth?

 

May be a strange question but where are you putting your key u have?

Put it in Username, Leave Password empty.

 

Dude, I completely DISABLED my Firewall and it still didn't work, what is adding an exception going to do to help my situation? Did you even read my last post?

So my key is on and I haven't been able to use my account for the last week and a half but there's no reason to change it? This is solid logic. Getting very frustrated with this sub-par support.

To further prove that the notion of my firewall having ANYTHING to do with this is false:

Friend gave me his username/password to test to see if I could log in under his account... it works completely fine. So this is an issue with MY account, MY key. I'm not really following the logic that disabling my current key and giving me a new one won't solve anything.

I'm almost to the point where I'd say I just want my money back, but I notice Bossland hasn't replied to a thread in the Payment Issues section in weeks so I doubt that's even an option at this point.

 

Are you serious? Either give me a new key or give me my money back. These are the only options at this point. It is obvious this issue isn't getting resolved with this sort of support.

If you don't even know anything about Firewalls, then there's no point using this product if this is the type of support I can expect. It takes you 24 hours to make one reply and every time you reply with one sentence that doesn't even come close to helping. Re-read your last post. ARE YOU KIDDING ME? How does that help? IT DOESN'T.

There's no need to add an exception to a firewall that is TURNED OFF. Networking 101. I did it anyways to prove you wrong. Still doesn't work.

If you actually DID read my post then you would have seen that I was using my friends account just fine WITHOUT adding an exception to the Firewall and it being turned on. You haven't been reading my posts since the first one I made. You have a list of generic fixes and you just read off in order even if they're not applicable to the situation. How can you call yourself support?

My product hasn't worked in over 2 weeks and you haven't told me a single thing that was helpful. Is this how you guys run your business?

I seriously just want to start the process of getting my money back and cancelling my account. I haven't been able to use the product any ways.

This is pathetic.

 

This is the first time I have seen someone have much difficulty logging in. We are trying to help you and know you are frustrated. Honostly im thinking if you disabled his current key and give him a new one to try out. See if it solves the problem. Maybe he was hacked and someone else is using it.

 

You don't think I have reason to be frustrated? Have you seen the kind of responses he has given me? It's been 2 weeks and he's still telling me to add exceptions to my firewall that isn't even on, or asking me if I share my key when two posts before I said that no one but me has ever used my key. I basically wait 24 hours for him re-iterate my last post.

But thank you for giving me a real response. This is what I've been saying all along. It wouldn't be hard to disable my current key and give me another one. I'm a software developer by profession; generating a new key would take half a second, I know this.

If this isn't an option, then, as I've stated, I'd rather just get my money back as I can't use the product anyways.