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  • Logging in... Auth Failed.

    Discussion in 'Honorbuddy Support' started by CripplePk, Mar 31, 2012.

    1. CripplePk

      CripplePk New Member

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      Hey HB team,

      I'm having this issue with the new release. Every time I try to log in I get get the "Logging in..." splash for about two minutes, than I get a "Authentication Failed" message right after.

      I have reloaded, double checked passwords, re installed and rebooted my computer and no fix.
       
    2. cometangel

      cometangel New Member

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    3. CripplePk

      CripplePk New Member

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      Did what you're post said and it was no fix.

      Here is what I am getting for a log
       

      Attached Files:

    4. cometangel

      cometangel New Member

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      same as my log was... hmm, are you using an unatennded install of windows? such as tiny7, windows 7 gamer edition etc
       
    5. CripplePk

      CripplePk New Member

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      Nope, original windows (oem)

      Really annoying.
       
    6. Tony

      Tony "The Bee" Staff Member Moderator

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      is your OS 100% updated?
      Hb worked in the past on this machine?
      tried Hb 5800?
       
    7. CripplePk

      CripplePk New Member

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      My OS is 100% updated, went to the point of reinstalling some latest updates. Here is a log from today of stuff I reinstalled.

      It was literally working on this machine yesterday, and than I closed and reloaded for ArcehologyBot and this error came about. I reinstalled to HB800, and still no go.

      Not sure what else I can do.
       

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    8. Tony

      Tony "The Bee" Staff Member Moderator

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      gimme a log from 5800
      Hb crashes after these 2 lines of log?
       
    9. CripplePk

      CripplePk New Member

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      It doesn't crash it just pops up with the "log in" option again.

      Here is the log:
       

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    10. Tony

      Tony "The Bee" Staff Member Moderator

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      add an exception in your firewall about Hb
       
    11. CripplePk

      CripplePk New Member

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      I have no firewall currently :(

      I opened ports 5000-6000 too.
       
    12. CripplePk

      CripplePk New Member

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      Also thanks for the help Tony! :D Much appreciated.
       
    13. Tony

      Tony "The Bee" Staff Member Moderator

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      Hb uses port 5031

      are you on a limited network or something?
       
    14. CripplePk

      CripplePk New Member

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      Should I only open the port? Will it make a difference? No, I am not on a limited network, modem / router.
       
    15. cometangel

      cometangel New Member

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      Open Port Check Tool

      write 5031 in the port box and press check, if it says connection refused something is blocking the port and that ultimately makes
      a loop where the connection doesnt reach the authentication server.

      if you are tech-savvy you can netstat while pressing login to see if you actually is getting info from the server or if the program even tries to connect to the server
      hint: having a erroneous install of .net framework is one factor that i had for this, and i could login just the day before and after a app restart it didnt work anymore until i fixed .net framework
       
    16. Tony

      Tony "The Bee" Staff Member Moderator

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      yes open the port and let us know
       
    17. CripplePk

      CripplePk New Member

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      Error: I could not see your service on 50.71.3.45 on port (5031)
      Reason: Connection timed out

      Sad face :(
       
    18. CripplePk

      CripplePk New Member

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      Alright:
      So I hooked up a different router (which would always give me Loading Tiles errors and downloading mesh for hours) and it works. This one connects and such, just afraid that it wont download mesh and I will be stuck with that problem!
       
    19. cometangel

      cometangel New Member

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      enter router management on the other router then and portforward it,

      cmd->ipconfig and then enter the ip of default gateway into your favourite browser :) login is usually typed on the router itself or if it is not try with username admin and password admin or username admin and password : password, should solve your issue then :) its because the other router has a more strict way of pushing through traffic, and i would strongly recommend you to use that router since its much safer :)
       

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