[LIFETIME] Still having a problem with the servers

To save time I'll quote from support email which was simply skimmed and all but ignored. The fact of the matter is Lifetime members don't have keys to access HonorBuddy, they have usernames and passwords which once worked before the last weekend's server troubles.

Now I can not log in to HonorBuddy at all and have been advised to use my "key" as described in the tutorial post for quick set up of HonorBuddy even though it's quite evident and I made it clear that I have no "key" and am a lifetime customer with a 'User Name' and a 'Password'.

Here's the emails:

As you can imagine, after all this I feel that support have not even bothered to fully read or understand the issue I'm having with my account. I need my access problem resolving ASAP.

Any help from forum users would also be appreciated.

 

i noticed over the weekend that i could only connect with one single bot and i have 2 lifetime accounts. all the others would get the "cannot authenticate" error. but am now using two (haven't tried more than two since last week) and seems to be connecting fine.

 

I have also LIFETIME and connect to my HB with my bought key! No Username/Password thing.

Greetings

 

guys my login, my "LifeTime" account with the username and password is still working fine.

if you bought honorbuddy before june 2010, you should have a username and password login for honorbuddy.

if you have that kind of login (NOT A KEY) then go to the shop page -----> Bossland GmbH
and try resetting your password.

if you cannot log in there at all, try removing your account. if that fails then contact support, make sure to say you are an older user who logs in with a username and password.

 

I don't have a "key" as people keep suggesting. When I bought my account buddyauth (the big orange website) did not exist, only the buddy shop (the blue web site). I was supplied a password to use along with my user name, which worked well for over two years, up until this weekend. What's going on?

 

yea, no you don't, you registered in 2012, and you say you have a key, and dont understand what we're talking about here, make a thread if your having problems logging in, don't piggyback on someone elses thread.

 

like i said its been working well for me, try resetting your password at the link i provided (the buddy shop) you still cant get in then you'll have to send an e-mail to


support@thebuddyforum.com

 

ok, nvm. ill talk to tony.


btw anyone else who posts on this thread besides the guy having issues, is going to get a 24 hour mute, if your having login issues then make your own thread.

 

i think it was changed in sept-oct of 2010, because i don't have a key either CnG


edit: crap i was typing as you posted that last message.... just delete my comment

 

CodenameG, thanks for the quick response. I went to the shop site and changed my password several times to no avail and am sure it's not a password input issue. The email I quoted at the beginning of this thread was to support and Tony did replay. Maybe he was just too tired to understand my issue when he first read the message.

 

Tony, what do you need to know? I gave you my username and also stated the problems in detail the e-mail. If you require any more information to resolve my problem them please don't hesitate to ask. As stated numerous times before, I have logged in at Bossland successfully many times and can change my password and account information at will. I have no problems with the Bossland shop site. The only issue I have is with Honorbuddy not accepting my shop username or password. I know they are both correct. I have PMd you with the relevant details.

 

I can see my orders/purchases (same issue).

 

Well I have done everything you have suggested previous to you suggesting it. This is stated in my email clearly and in this thread numerous times.

I've used the store user name and password successfully to use Honorbuddy up until the weekend. I've changed my passwords through the store and checked numerous times that my passwords are correct. I have forwarded in a PM my store information including invoice number, user name and all information pertaining to my store account. I can log in to the store perfectly fine, as mentioned to you on at least 3 different occasions since the start of this thread.

I can ping the servers ok. I've updated my software (everything, OS, Honorbuddy, drivers, anti virus etc.). I've disabled my anti-virus. There is no firewall. Communication to the servers appears totally unrestricted. Honorbuddy is installed correctly. I'm running everything as administrator.

Now, I'd like you to actually look at the server access logs and search for my user name from the logs and find the issue relating to the denial of my Lifetime 3 sessions log in. From this you will be able to determine why I'm being denied access with my correct user name and password. You have all my account info you need in the PM.

Thank you.

 

Well, after absolutely no fresh ideas and useful help from anyone here I managed to finally get back online with HB. However it was done I have no idea but what I can say is that it wasn't through the action of anyone through support.

The username and password just started working for no apparent reason. Everything mentioned here including changing the password at the original store site had been tried numerous times to no avail.

I think I must have reset my password at least 12 times before things started working. I sincerely doubt that I typed in my password wrong those 12 times and it's more likely to be an issue that could have been sorted long before now, if the support team had just checked the access logs, which I asked of them long ago.

As it stands, my simple request to check the server access logs had been all but ignored and appears to not have even been carried out. No one said they checked and I got no reply as to what might have been contained in those logs (maybe an incorrect password or username, which is highly doubtful or simply a glitch in the login server which is more likely). No one took responsibility for actioning a fix for the problem or advising what the problem actually was, I was just repeatedly asked about resetting my password and where it was done. It was only implied that the user, me, was somehow at fault, this after using my store username and password to log in to HB for over 2 years just fine.

I've posted in these forums only a few times because I'm capable of finding problems on my local machines and thoroughly researching issues I have come across, before bothering the support team. HB is a very professionally presented product with a huge community and timely updates. Unfortunately, this is the one and only time I really needed any meaningful support and help, which again would have taken just a few minutes to do what I asked, yet nothing helpful was offered.

I'm a little more than disappointed at this apparent lack of service or dare I say it, understanding. Let's hope the next time I or anyone else has an issue, someone actually tries what the customer asks, instead of going over covered ground repeatedly. My initial e-mails to support and posts in this thread were extremely clear and stated that I had already done everything I could possibly do at my end as a user with no server access, yet support neglected to confirm that they understood everything had been tried at the user level and accept that simply asking me to change my password again would just add insult to injury.

Nearly a whole week without HB... It's a shame HB as it's such a good product. :-(