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    • 在buddy store 购买routine支付成功后 未授权使用

    Discussion in '中文综合讨论区' started by qtsean, Aug 11, 2015.

    1. qtsean

      qtsean New Member

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      如题 今日在store 购买了 gladiator suite mage 支付宝付款成功后 登陆store 和 HB还显示 没有purchase 望解决啊！
       
      qtsean, Aug 11, 2015
      #1
    2. EricPhone

      EricPhone Moderator Moderator

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      请将购买付款等详细信息使用买key时填写的邮箱发邮件到
      Code:
      support@thebuddyforum.com
      查询处理
       
      EricPhone, Aug 11, 2015
      #2
    3. qtsean

      qtsean New Member

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      邮件已发，目前我没有收到g2s.com的支付邮件，但是银行卡和支付宝已经显示支付成功，邮件中附上了支付宝手机客户端的支付记录。请查收
       
      qtsean, Aug 11, 2015
      #3
    4. joe_ss

      joe_ss Moderator Moderator

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      1 确定你购买的GladiatorSuite Mage用的是你的HB Key所拥有的邮箱注册过的buddyauth账户。
      （也就是说 KEY - 邮箱 - Buddyauth账户要一致）
      2 如果上述情况都一致， 可能是支付宝与G2S之间的延时造成的，你的支付宝账户中应该会有一个“商户订单号码”， 你可以提供给support@thebuddyforum.com
       
      joe_ss, Aug 11, 2015
      #4
    5. qtsean

      qtsean New Member

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      是的 通常我都是用这个账号购买的 没有任何问题。
      已将订单号发送至support那个邮件，请查收！谢谢！
       
      qtsean, Aug 11, 2015
      #5
    6. joe_ss

      joe_ss Moderator Moderator

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      一般客服人员会在24小时内解答你的问题。
       
      joe_ss, Aug 11, 2015
      #6

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