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    • 购买的当天hb停服了。。。申请退款怎么操作？

    Discussion in '中文综合讨论区' started by zhizhi, Nov 14, 2016.

    1. zhizhi

      zhizhi New Member

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      如题，购买的当天hb停服了。。。申请退款怎么操作？

      倒霉的我，现在想申请退款，求版主。。。。指条明路
       
      zhizhi, Nov 14, 2016
      #1
    2. EricPhone

      EricPhone Moderator Moderator

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      购买7天内用买key邮箱发邮件到
      Code:
      support@thebuddyforum.com
      提供你的交易信息还有准备一个paypal帐号进行申请,退款需要退到你的paypal帐号里,无法退回支付宝
       
      EricPhone, Nov 14, 2016
      #2
    3. icealex

      icealex New Member

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      请问一下大大，这里所说的 ”交易信息“ 是指什么呢？
      我购买的当天碰上banwave，所以HB几乎没有使用到，也想申请退款。
      当时支付是用支付宝支付的，购买后只有一封key的邮件发到了购买邮箱里。
      没有见有什么单号 = =

      ”Joro (Bossland GmbH)
      Nov 15, 12:28 CET

      Ah, i see ... Then could you plerase include the invoice number for that purchase too ? It should starts with GA or GB ?“

      这个是客服人员对于申请退款的回复，这个the invoice number是在哪里看啊。

      谢谢大大！
       
      icealex, Nov 15, 2016
      #3
    4. EricPhone

      EricPhone Moderator Moderator

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      你根据你的实际情况回复,你没有收到这个交易号码的邮件,邮箱客服会核查后在15到20天内处理你的退款,退款完成后会退到你的paypal帐号的,请耐心等待
       
      EricPhone, Nov 15, 2016
      #4

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