My account was an herbing account. It was banned in the ban wave. I sent in a very simple ticket saying I did not know what for. Please help. And within a few minutes they sent back an email stating it was a mistake and the account was restored. Worth a shot for others at the very least I figured.
I believe you were very lucky. I have tried everything from help my accounts been hacked, to why was my account banned I'm confused, and everytime they laugh and say go spend more money and I bow my head and obey.