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  • Activation issue

    Discussion in 'General Discussion Forum' started by heidi, Sep 13, 2016.

    1. heidi

      heidi New Member

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      Hello

      I am new to this but am having an issue. I purchased a 1 yr 1 access account. I got the activation key but it says inactive on the Keys page. How do I activate it? I put in a ticket and the only response I get is post on the forum and a moderator will help me. Please Help.
       
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      just use it in bot
       
    3. heidi

      heidi New Member

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      I tried, when I put it in there it tells me invalid key. I then press the button below to get my key and it tells me I do not have any purchases to manage. If I go to the Keys tab it shows the purchase and the key I was emailed but says it has not been activated. Have I missed a step?
       
    4. Tony

      Tony "The Bee" Staff Member Moderator

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      make sure you are trying the bot you have paid for,also clear your settings folder and try again
       

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