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    • Authentication failed

    Discussion in 'Honorbuddy Support' started by rasheed1979, Aug 28, 2016.

    1. rasheed1979

      rasheed1979 New Member

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      Dear support team please help me to fix this after last update keep getting Authentication failed,

      log attached

      thanks
       

      Attached Files:

      rasheed1979, Aug 28, 2016
      #1
    2. Tony

      Tony "The Bee" Staff Member Moderator

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      remove:

      - microsoft visual c++ 2005-2015 x86 redistributable



      restart your pc,
      download the installationwizard http://updates.buddyauth.com/BuddyWizard.zip
      run them as administrator.
      after wizard installation is done, run windows update. And install all updates for .net & c++
      install https://www.thebuddyforum.com/BuddyWizard.exe
      restart
       
      Tony, Aug 28, 2016
      #2
    3. rasheed1979

      rasheed1979 New Member

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      Thanks for the reply tony

      I flow all steps still same error check the log please
       

      Attached Files:

      rasheed1979, Aug 28, 2016
      #3
    4. Tony

      Tony "The Bee" Staff Member Moderator

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      pm me your Skype and we will teamviewer it
       
      Tony, Aug 29, 2016
      #4
    5. rasheed1979

      rasheed1979 New Member

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      i did full format to my windows and installed new wow copy and honorbuddy stll same really need you help i send you my skype id hope to see you online soon
       
      rasheed1979, Aug 29, 2016
      #5
    6. rasheed1979

      rasheed1979 New Member

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      Mr. tony seem to be off today can any other support member help me please
       
      rasheed1979, Aug 29, 2016
      #6
    7. Tony

      Tony "The Bee" Staff Member Moderator

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      i am online the last 14 hours at leat,all Skype request sent hours ago
       
      Tony, Aug 29, 2016
      #7

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