The status of your Customer Support ticket #xxxxxxxxxxxx has changed to "Answered." You can view your ticket details or check its status by clicking the link below: If you can’t click the link above, copy and paste the entire URL into your browser. This is the latest response from Customer Support: Hey there! Account Name: XXXXXXX Type of Violation: Exploitation Category of Violation: Third Party Program - Automated Material Gathering The actions above have been deemed inappropriate for the World of Warcraft, and resulted in the closure of your account. After a thorough review we have determined that the World of Warcraft license will not be permanently closed at this time. However the account will be suspended for 72 hours and a final warning applied. After this suspension has ended you will be able to login normally. Also remember to login to the account page first to refresh the status. Bear in mind that future violations against our policies may lead to further actions up to and including permanent closure of the license. While the suspension is in place, we would recommend taking a moment to review the policies in the game at This action has been taken in accordance with our Terms of Use and our In-game Policies , which all players acknowledge and agree to prior to playing World of Warcraft. These policies and conditions allow us to maintain a fun and safe game environment for all of our players. Our Battle.net Terms of Use can be found at . Further information on the different levels of account penalty we can apply is available at . We now consider this matter closed and would not look to enter into further discussion on the subject. What does the “Answered” status mean? - A ticket in “Answered” status means that a Customer Support representative has provided an answer to your ticket. What can I do next? - You can click “Need More Help” in-game, after you view the in-game response. - Or, you can choose the “I still have a problem” option on the ticket detail page. Please note that if you choose this option, your in-game ticket will be converted into a web ticket. It will no longer be viewable in game, but will be visible on the Blizzard Customer Support web site instead." If you have additional questions or concerns, please log in to the Blizzard Customer Support web site at <Battle.net Support> and reply to the ticket. Regards, The Customer Support Team Blizzard Entertainment If you no longer wish to receive these automatic responses from Blizzard, click here to unsubscribe: <https://www.battle.net/account/management/settings/change-communication.html>
