I also quoted the EU rules in my appeal and this is what they replied: Customer Support cannot provide answers to legal questions. With regards to your recent account suspension, please note that this resulted from the detection of unauthorized third party software. This behaviour is in violation of your agreements with Blizzard Entertainment, in particular with the Battle.net End User License Agreement, and the World of Warcraft Terms of Use. This detection is to ensure an appropriate and fair use of the service by all players, and its results indicating the presence, or not, of any such software does not consist of personal information as per the applicable privacy laws. Any legal questions should be directed via mail to: Blizzard Entertainment SAS ATTN: Legal Department 145 rue Yves le Coz 78000 Versailles France Please include your contact information (name, address, telephone number) so that they can respond back to you however they will not be able to address any appeals to the action taken. Any chances that they will actually send me this evidence what they collected against me?
