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    • Cannot log in can't access site

    Discussion in 'Honorbuddy Support' started by monodark, Jan 20, 2013.

    1. monodark

      monodark New Member

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      Been trying since 12pm est to start bot or get on site bot just says logging in an doesn't do anything website comes back that it could not connect from all 3 pcs in my house, I even went ahead and did a fresh reinstall of windows 7 and still cannot connect to the honor buddy site or the bot.

      My cell phone can connect fine to the site hence how I am posting this.

      Something's wrong, solutions?
       
      monodark, Jan 20, 2013
      #1
    2. uhyeahh

      uhyeahh New Member

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      you cant connect to forums? I have inability to log into bot or to go to the download portal site, but forums are ok from my pc. neighbors connection / pc he can log on bot fine.
       
      uhyeahh, Jan 20, 2013
      #2
    3. monodark

      monodark New Member

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      Oh and no logs cause there is nothing in the log folder well cause the bit cannot even log in
       
      monodark, Jan 20, 2013
      #3
    4. monodark

      monodark New Member

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      I cannot even connect to te forums that is correct
       
      monodark, Jan 20, 2013
      #4
    5. Tony

      Tony "The Bee" Staff Member Moderator

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      Step 1) Open a command prompt (Start -> Run, or Win Key + R, and type "cmd" then press Enter)
      Step 2) Run the following commands, and record the output of them all.

      mkdir C:\PathPingDiag
      pathping auth4.buddyauth.com > C:\PathPingDiag\Auth4.txt
      pathping auth3.buddyauth.com > C:\PathPingDiag\Auth3.txt
      pathping auth2.buddyauth.com > C:\PathPingDiag\Auth2.txt
      pathping buddyauth.com > C:\PathPingDiag\Auth1.txt

      Step 3) Attach these files to your support thread so that we can diagnose any actual network issues.
       
      Last edited by a moderator: Jan 20, 2013
      Tony, Jan 20, 2013
      #5
    6. uhyeahh

      uhyeahh New Member

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      tony, should i do the same? just trying to get a solution before i have to step out later.

      i tried to do that once and it takes a very long time to finish so not sure whats going on with it gunna leave it running.
       
      uhyeahh, Jan 20, 2013
      #6
    7. Gabriel

      Gabriel New Member

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      Helping Monodark post his logs for Tony

      Again, Tony, Posting these for my buddy who can't access the site from his home pc. He can see the forum from his phone though. Hope it helps
       

      Attached Files:

      Gabriel, Jan 20, 2013
      #7
    8. Gabriel

      Gabriel New Member

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      (Monodark) made a typo for the buddyauth.com ping. posting the correct log file.
       

      Attached Files:

      Gabriel, Jan 20, 2013
      #8
    9. monodark

      monodark New Member

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      Thanks Gabriel,

      Don't know if you guys did something on your end but site is now working for me

      but buddyauth.com is still a no go
       
      monodark, Jan 20, 2013
      #9
    10. bambam922

      bambam922 Well-Known Member Moderator

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      bambam922, Jan 20, 2013
      #10
    11. lilsavalex

      lilsavalex Member

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      Buddauth was down earlier, I remember trying to kill 2 sessions and tried several times.
       
      lilsavalex, Jan 20, 2013
      #11
    12. CodenameG

      CodenameG New Member

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      so everyone is fine now?
       
      CodenameG, Jan 21, 2013
      #12

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