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  • Can't log into Honorbuddy, just bought a license.

    Discussion in 'Honorbuddy Support' started by lonnkvist, Oct 15, 2012.

    1. lonnkvist

      lonnkvist New Member

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      Hey.

      I just bought Honorbuddy for 24,98? and I'm not able to use it. I'm able to log into Home Page - Buddy Auth Portal but it says that my key is "Unused / Inactive". How do I activate it? I use the code that I recived in the E-mail and no password at Honorbuddy. I think I've tried everything. I also created an account for Bossland GmbH , don't really know if that will make in difference. I've reed some threds here at the forum but I can't figure out what the problem could be. Please help me. I also added the "Logs" from the folder. It just say Authentication field, I even opened the ports in my firewall. Without results... View attachment 1088 2012-10-15 18.17.txt View attachment 2860 2012-10-15 17.43.txt View attachment 4380 2012-10-15 17.56.txt View attachment 5620 2012-10-15 18.16.txt View attachment 5680 2012-10-15 17.48.txt

      I forgot to say that i downloaded the client 1 hour ago so I really don't think that is the problem.
       
      Last edited: Oct 15, 2012
    2. Magget150

      Magget150 New Member

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      I'm having the same problem. When i type in the code I got after buying into the HB application iteself it says log in failed.
       
    3. Tony

      Tony "The Bee" Staff Member Moderator

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      add an exception on your firewall and your antivirus

      also make sure you are not on a limited network and that port 5031 is open
       
    4. Bestpriesteu

      Bestpriesteu New Member

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      Same here ... Invalid Account details
       
    5. Tony

      Tony "The Bee" Staff Member Moderator

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    6. lonnkvist

      lonnkvist New Member

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      It's allready allowed in the firewall and in AVG2012. I'm on a homenetwork and I don't believe it's limited. Going to check my router.
      What do you think about the "Inactive" status at Buddy Auth Portal, can it have something to do with that? This sucks at the moment, I were going to bot and studdy at the same time :( That why it bought it.
       
    7. lonnkvist

      lonnkvist New Member

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      Double post.
       
    8. Tony

      Tony "The Bee" Staff Member Moderator

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      your key is inactive because its not used yet,thats normal
       
    9. lonnkvist

      lonnkvist New Member

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      My port is open, allowed in both AVG Firewall and Windows Firewall (tried with both activated and also with Windows Firewall turned off), the right key, no password. Still not working. 24,98€ for nothing. This sucks :(
       
    10. Tony

      Tony "The Bee" Staff Member Moderator

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      uninstall AVG restart your machine and let me know
       
    11. Magget150

      Magget150 New Member

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      Thank you tony, working now.
       
    12. Tony

      Tony "The Bee" Staff Member Moderator

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      you welcome
       
    13. lonnkvist

      lonnkvist New Member

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      I reenabled Honorbuddy in Windows Firewall and now it's working. Thanks Tony.
       
    14. Tony

      Tony "The Bee" Staff Member Moderator

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      you welcome :)
       

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